Front Desk / Admin Assistant

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
  
  
  

A Crystal Glass & Mirror LLC is a fast-growing glass and metal company specializing in custom shower enclosures, mirrors, railings, wine cellars, and architectural glass projects. We pride ourselves on quality, professionalism, and exceptional customer service. We are looking for a reliable, detail-oriented Front Desk / Administrative Assistant to join our team and be the first point of contact for our clients and visitors.

Position Summary

The Front Desk / Administrative Assistant plays a key role in ensuring smooth day-to-day operations and a positive customer experience. This role is responsible for greeting clients, answering calls, preparing proposals, handling payments, scheduling, and providing administrative support across departments.

The ideal candidate is organized, professional, and eager to learn about the construction, glass, and metal industry. A background in these fields is a strong plus, but not required.

Core Duties & Responsibilities

☎️ Client Communication & Reception

• Answer and direct incoming phone calls professionally and promptly.
• Greet and assist walk-in customers with courtesy and efficiency.
• Handle general inquiries from clients, vendors, and partners.
  
  
  

📄 Proposals & Documentation

• Prepare and process customer proposals accurately and on time.
• Ensure all proposals are properly saved, tracked, and filed in internal systems.
  
  
  

💳 Payments & Recordkeeping

• Accept and process customer payments (credit card, check, etc.).
• Record and track all payment activity in the company’s software/logs.
  
  
  

📅 Scheduling

• Coordinate and schedule appointments for measurements, installations, and service calls.
• Communicate confirmations and updates to both clients and internal teams.
  
  
  

📈 Tracking & Sales Support (New)

• Enter all incoming leads (phone, email, walk-in) into the Lead Tracking Sheet.
• Maintain daily updates and follow-ups on all leads.
• Collaborate with the sales team to ensure leads are pursued and converted into sales.
  
  
  

📝 DocuSign Management (New)

• Prepare and send contracts through DocuSign for clients ready to proceed.
• Include required acknowledgment forms and ensure client confirmations.
• Collect and distribute signed documents to the appropriate departments.
• Maintain accurate records of all signed contracts and correspondence.
  
  
  

🗂️ Office & Administrative Support

• Assist with filing, organizing documents, and managing office supplies.
• Support various departments with administrative needs.
• Maintain a clean, organized, and professional front desk area.
  
  
  

Qualifications

• Previous experience in an administrative, receptionist, or office support role preferred.
• Strong communication and customer service skills.
• Proficient with computers and office software (Microsoft Office, Google Workspace, etc.).
• Experience with DocuSign, QuickBooks, or CRM systems a plus.
• Willingness to learn about the construction, glass, and metal industry is required.
• Prior background in construction, glass, or metal industries is highly preferred.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Professional, reliable, and detail-oriented.
  
  
  

What We Offer

• Competitive pay (based on experience).
• Full-time schedule, Monday–Friday.
• Opportunities to grow within a fast-expanding company.
• A supportive and professional work environment.