What are the responsibilities and job description for the Scanning Operator Team Lead position at A+ Consulting?
Major technology company seeks Production Scanning Team Lead who will work as part of the service delivery team aligned to Document Processing Services. Responsible for managing the day-to-day production service to end user customers and for owning and driving continuous improvement of productivity, service quality and customer satisfaction.
Candidate will have focus on the following:
- Delivering service that meets / exceeds SLA and delights the customer
- Developing strong relationships with teams, suppliers, partners
- Achieving productivity improvements
- Contributing to transforming and growing the business
- Production Manager manages the delivery of a large contract
- Responsible for management of staff
- Responsible for ensuring that the Service Delivery model framework is understood and utilized across the teams.
Main Responsibilities:
- Responsible for managing Contract delivery whilst utilizing the Service Delivery Model framework to ensure process consistency
- Responsible for ensuring that Contract processes are maintained, reviewed and utilized by all relevant employees
- Accountable for Operational Guidelines, ensuring that they are up to date, communicated to the team and stored in a shared area at all times
- Responsible for operations and delivery to meet or exceed Contract requirements
- Responsible for delivering service in accordance with Contractual Service Level Agreements & Key Performance Indicators
- Responsible for delivering Contract services in line with SEC530, NIST 800-53, ISO27001 & ISO9001 audit requirements
- Responsible for supporting the Service Delivery Manager by providing information relating to production of Management Information (both internal and client facing)
- Responsible for supporting the Service Delivery Manager by contributing to regular review meetings with Clients
- Responsible for identifying operational risks and issues and assisting the Service Delivery Manager with the remediation planning and execution
- Responsible for continually managing and adjusting resources in line with business case, cost constraints and volume fluctuations, resulting in cost optimization and avoidance of financial risk
- Responsible for the operational management of 3rd party suppliers who contribute to the day to day operations, e.g. 3rd party indexing resource, HR, etc
- Responsible for providing input to the Service Delivery Manager in relation to scoping and providing operational effort and costs for new business
- Responsible for facilitating and running the execution of Business Continuity and Disaster Recovery plans/regular tests as required
- Responsible for working with the Service Delivery Manager to set productivity targets
- Responsible for ensuring that performance management procedures for your direct reports are complied with at all times, including but not limited to regular reviews of results
- Responsible for working closely with 3rd party provider(s) in order to ensure development needs are met and/or performance issues are addressed in a timely manner
- Demonstrate role model behavior interacting with suppliers, customers and employees
- Responsible for maximizing employee potential by identifying training needs and mentoring and developing team members
- Responsible for supporting the Service Delivery Manager with the implementation of innovative improvements to enable continuous service improvement
- Responsible for working in collaboration with peers and partners, to share best practices
- Responsible for supporting the Service Delivery Manager with sharing of resources in order to reduce costs
Qualifications:
Minimum:
- A strong knowledge of Document Transaction Processing Services operations and production processes
- Experience and knowledge with ISO processes and procedures, compliance, security and audit activity
- Managing complex and diverse teams
- Awareness of quality standards, quality management systems and processes, including quality and milestone planning, quality assurance, quality reporting and audit management including
- Good management skills with the ability to motivate, manage and direct groups
- Self-starter, the successful candidate will be well organized, operating with minimal supervision whilst enthusing and motivating colleagues and peers with their energy and drive ? a team player
- Proven ability to communicate and influence teams
Preferred:
- Client relationship management skills
- Proven ability to communicate and influence at all levels of the business
- Experience managing in an environment with heightened information security controls
- Good Lean Six Sigma project and process execution within a production environment