What are the responsibilities and job description for the Client Relationship Specialist position at A Caring Heart Nursing Services?
Client Relationship Specialist Accountable for overseeing the daily
operations of the agency, which includes managing phone calls, handling
paperwork via fax, and other related tasks. Assures phones are answered
in a professional and courteous manner. Manages the reception area to
ensure effective telephone and mail communications both internally and
externally to maintain professional image. Conduct regular follow-up
calls with clients to ensure their satisfaction with services. Conduct
post admission follow up calls for any information clients/member needs
or any questions to welcome them to the Agency. Perform a post-discharge
follow-up call with clients after 30 days to ensure that their needs
have been met. Address and resolve any issues or concerns raised by
clients promptly. Initiate follow-up communication with clients and
caregivers who have provided satisfaction survey scores of 8 or lower on
Home Care Pulse. Customer feedback quarterly review and minutes.
Coordinate and schedule nursing visits using Optimoroute software for
efficiency. Serve as the primary point of contact for clients, providing
exceptional customer service and addressing their inquiries and
concerns. Serve as a point of contact for clients in the absence of
their primary contact person. Coordinate with other team members to
ensure clients\' needs are met during their primary contact?s absence.
Develop and implement strategies to improve client retention rates and
enhance the overall client experience.
operations of the agency, which includes managing phone calls, handling
paperwork via fax, and other related tasks. Assures phones are answered
in a professional and courteous manner. Manages the reception area to
ensure effective telephone and mail communications both internally and
externally to maintain professional image. Conduct regular follow-up
calls with clients to ensure their satisfaction with services. Conduct
post admission follow up calls for any information clients/member needs
or any questions to welcome them to the Agency. Perform a post-discharge
follow-up call with clients after 30 days to ensure that their needs
have been met. Address and resolve any issues or concerns raised by
clients promptly. Initiate follow-up communication with clients and
caregivers who have provided satisfaction survey scores of 8 or lower on
Home Care Pulse. Customer feedback quarterly review and minutes.
Coordinate and schedule nursing visits using Optimoroute software for
efficiency. Serve as the primary point of contact for clients, providing
exceptional customer service and addressing their inquiries and
concerns. Serve as a point of contact for clients in the absence of
their primary contact person. Coordinate with other team members to
ensure clients\' needs are met during their primary contact?s absence.
Develop and implement strategies to improve client retention rates and
enhance the overall client experience.