Part Time Office Assistant for Mental Health Agency

Job Location:  Morganton

Position Type: Part Time

A Caring Alternative, LLC (ACA) is a well-established comprehensive care agency providing behavioral health and substance use disorder services to adults, adolescents, and children in Western North Carolina. The agency was founded on the belief that when people truly care and are willing to go the extra mile, we will not only improve lives, but we will also create success in the lives of the people we support.

To more about us, visit our website at www.caringalternative.com.

Why apply at A Caring Alternative?

• We celebrate diversity, so bring YOU!   We want you to be proud and comfortable to bring your true self and we strive to enhance the value of our work through respectful curiosity of one another’s culture.
• Competitive Payrates!  We offer a competitive rate of pay.
• Work related mileage is paid tax free.
• Be a Team Member! As a member of our team, we are dedicated to promoting your talents, skillset, and energies to improve the environment and quality for those we serve. We are in the business of caring and committed to building an organization where our team can grow together by helping others. 
• Strong Core Values!  Join our values-based, family-owned company with a culture that we care.
• Flexibility!  We work in a team environment and promote flexibility. One of our core values is that our employees have a healthy work-life balance.
• Training!  Solid training is provided & paid for by the company. Free CPR, First Aid and NPI training. CEUs are available and external training is also paid for by the company.

The primary function of this position is to organize, manage communications, and provide administrative support to the SUD Team.

Substance Use Disorder Services (SUD) provides structured individual and group addiction activities and are provided at an outpatient program designed to assist adult a time-limited, multi-faceted approach treatment service for adults to begin recovery and learn skills for recovery maintenance. These services are provided during day and evening hours to enable beneficiaries to maintain residence in their community, continue to work or go to school, and to be a part of their family life. 

Job Duties include:

• Greet, assist and/or direct clients, visitors and the general public 
• Answer all incoming calls and handle callers’ inquiries whenever possible
• Manage medical records
• Actively participate in the daily team meeting, assisting with organizational record keeping and scheduling activities
• Manage the waiting area and ensure all individuals are checked in/out and that appointments are scheduled 
• Verify insurance eligibility for all new clients and for existing clients as needed 
• Prints and completes intake packets with new clients (and parent or guardian) when covering front desk 
• Verify units authorized and dates
• Enter Authorizations into the electronic medical records system
• Link medical records requested by authorized vendors (i.e. hospitals, MCO, etc)
• Assist business office in tracking denials
• Assist with discharges, transitions, and admissions

Basic Job Requirements:

• Ability to perform tasks on the computer including working with Microsoft 360, Excel, Word and other basic programs.
• Valid driver’s license, auto insurance coverage and reliable transportation
• Pass criminal background check and other regulatory checks
• Provide proof of your education

Education and Experience Required: 

1. High School Diploma or equivalent.
2. One (1) year of professional office experience
3. Exceptional written, oral, interpersonal, and organizational skills. High level proficiency in Microsoft Office- MS Word, Excel, Access, and PowerPoint. 

Education and Experience Preferred: 

1. At least 3 years’ experience in clinical services, primary and behavioral health care integration, organizational change processes, and consultation and training development/implementation. experience treating individuals with SPMI.

Benefits! We offer a comprehensive benefits package for full time employees.

• Company laptop provided for most positions
• 401(k) & Roth retirement plans
• Company matching 401(k) & Roth
• 11 paid holidays
• Direct deposit
• Paid Time Off accrual begins upon hire, 100 hours first year
• Major medical, dental & vision insurance plus 16 hours paid sick time after 60 days
• Company paid Life Insurance policy
• Short term & long-term insurance available
• Employee Assistance Program for free financial, emotional & legal help

A Caring Alternative, LLC is a CARF accredited service provider with facilities in Asheville, Hickory, Marion, Morganton and Statesville, NC. A Caring Alternative, LLC is CABHA certified and a Trauma Informed Agency. We provide an array of services to Alexander, Buncombe, Burke, Catawba, Caldwell, Iredell, McDowell, and Mitchell counties which consist of Assertive Community Treatment Team, Community Support Team, Day Treatment, Integrated Care, Intensive In-Home, Medication Management, Outpatient Therapy, and Therapeutic Foster Care.

We are an equal opportunity employer.