Care Manager Extender for Tailored Care Management

Location: Morganton, NC 

Position Status:  Full Time

Education and Experience Required:

1. A High School Diploma or equivalent
2. Have at least one year of paid experience working directly with the TCM eligible population

A Caring Alternative, LLC (ACA) is a well-established comprehensive care agency providing behavioral health and substance use disorder services to adults, adolescents, and children in Western North Carolina. The agency was founded on the belief that when people truly care and are willing to go the extra mile, we will not only improve lives, but we will also create success in the lives of the people we support.

To more about us, visit our website at www.caringalternative.com.

Tailored Care Management is a service which helps clients meet their health goals by coordinating their medical, social and behavioral health services. The Care Manager QP role is to improve positive client outcomes through linking clients to medication management, coordinating primary and behavioral health care needs, build trust between clients and their practitioners, connecting clients to community resources, enhance communication and the continuity of care

Why apply at A Caring Alternative?

• We celebrate diversity, so bring YOU!   We want you to be proud and comfortable to bring your true self and we strive to enhance the value of our work through respectful curiosity of one another’s culture.
• Competitive Payrates!  We offer a competitive rate of pay.
• Work related mileage is paid tax free.
• Be a Team Member! As a member of our team, we are dedicated to promoting your talents, skillset, and energies to improve the environment and quality for those we serve. We are in the business of caring and committed to building an organization where our team can grow together by helping others. 
• Strong Core Values!  Join our values-based, family-owned company with a culture that we care.
• Flexibility!  We work in a team environment and promote flexibility. One of our core values is that our employees have a healthy work-life balance.
• Training!  Solid training is provided & paid for by the company. Free CPR, First Aid and NPI training. CEUs are available and external training is also paid for by the company.

Job Duties Include:

• Performing general outreach, engagement, and follow-up with members
• Coordinating services/appointments
• Engaging in health promotion activities 
• Providing and tracking referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services
• Participating in case conferences
• Support the care manager in assessing and addressing unmet health-related resource needs

Basic Requirements:

• Ability to perform tasks on the computer including working with Microsoft 360, Excel, Word and other basic programs.
• Valid driver’s license, auto insurance coverage and reliable transportation
• Pass criminal background check and other regulatory checks
• Provide proof of your education

Education and Experience Required:

1. A High School Diploma or equivalent
2. Have at least one year of paid experience working directly with the TCM eligible population
3. Meet One of the Following Requirements:

• Be a person with lived experience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the NC Medicaid delivery system or, 
• Be a person with lived experience with a behavioral health condition who is a Certified Peer Support Specialist or, 
• A parent or guardian of an individual with an I/DD, TBI or a behavioral health condition and who has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (note that a parent/guardian cannot serve as an extender for his/her own family member).

Resume must include degree earned (major & minor), graduation month & year, relevant employment dates including month and year, and populations served.

Benefits! We offer a comprehensive benefits package for full time employees.

• Company laptop provided for most positions
• 401(k) & Roth retirement plans
• Company matching 401(k) & Roth
• 11 paid holidays
• Direct deposit
• Paid Time Off accrual begins upon hire, 100 hours first year
• Major medical, dental & vision insurance plus 16 hours paid sick time after 60 days
• Company paid Life Insurance policy
• Short term & long-term insurance available
• Employee Assistance Program for free financial, emotional & legal help

A Caring Alternative, LLC a CARF accredited service provider with facilities in Asheville, Hickory, Marion, Statesville and Morganton, NC. A Caring Alternative, LLC is CABHA certified and a Trauma Informed Agency. We provide an array of services to Alexander, Buncombe, Burke, Catawba, Caldwell, Iredell, McDowell, and Mitchell counties which consist of Assertive Community Treatment Team, Community Support Team, Day Treatment, Integrated Care, Intensive In-Home, Medication Management, Outpatient Therapy, and Therapeutic Foster Care.

We are an equal opportunity employer.