Video Conferencing Engineer (Hybrid)

Overview

• Tier One Technologies is seeking a Video Conferencing Engineer to support our direct US Government client.
• This hybrid contract-to-hire position will be located in Raleigh, NC.
• Must be a US Citizen.
• SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities

• Design and implement complex video solutions in accordance with customer requirements.
• Demonstrate specialized expertise in system architecture, technologies, and tools, with a deep understanding of the underlying hardware and software to effectively identify, diagnose, and resolve complex issues.
• Provide configuration and operational support for High-Definition Video Conferencing and Video Streaming systems.
• Configure VCS devices for video and audio signaling and connectivity.
• Troubleshoot video and audio issues of video streams.
• Open trouble tickets with external vendors on equipment that is under maintenance.
• Assist with special projects that may require working with multiple vendors, field personnel, and area/district IS managers.
• Resolve client connectivity, interference, authentication, and coverage issues.
• Work with users/customers to resolve issues.
• Troubleshoot switch and routing issues such as Netscaler problems, VLANs, multicast, IGMP and other routing issues.
• Provide VCS Control and Expressway configuration, testing and troubleshooting.
• Provide Zoom rooms with configuration and support.
• Utilize Cisco Unified Communications Manager (CUCM) configuration, testing and troubleshooting.
• Use Cisco Meeting Server (CMS) configuration, testing and troubleshooting.
• Perform configuration and installation of new systems onto the network.
• Provide administration of Cisco’s Telepresence Management Suite (TMS).
• Provide VCS / Zoom API Connector integration, configuration, and troubleshooting.
• Engineer systems connectivity and backup solutions.
• Support Cisco ISE (Identity Services Engine) Production Server and Cisco Prime Infrastructure support.
• Provide VCS support in the field sites on Layer 2 and Layer 3 network devices.
• Manage inventory of VCS equipment.

Qualifications

• A degree from an accredited College/University in the applicable field of services is required. If an individual's degree is not in the applicable field, then 4 additional years of related experience is required.
• 8 years of experience in Telecom Engineering / software development and/or related field.
• Ability to perform all functional duties independently on high-visibility programs, or mission critical aspects of a given program.
• Excellent oral and written communication skills.
• Must be a US Citizen.
• Must be able to obtain a Position of Public Trust Clearance.
• Be able to pass a drug screening, criminal history, and credit checks.
• Candidate must have lived in the United States for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.