ESM Tools Systems Administrator (Hybrid)

Overview

• Tier One Technologies is seeking an Enterprise Systems Management (ESM) Tools Systems Administrator to support our direct U.S. Government client.
• This is a hybrid contract-to-hire position based in Eagan, MN.
• The work schedule is Monday through Friday, 8:00 AM - 4:00 PM CST.
• SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities

• Maintain monitoring platforms, improve alert quality, support integrations, and help to ensure service reliability across Linux and cloud environments. 
• Administer and support Zabbix monitoring for Linux servers, applications, and infrastructure services.
• Configure and tune AppDynamics dashboards, health rules, and alerts for application visibility.
• Support Everbridge integrations and notification workflows for incident escalation and response.
• Monitor cloud services using native cloud monitoring tools and integrate data into enterprise monitoring workflows.
• Build and maintain API-based integrations between monitoring, ticketing, and notification systems.
• Develop and maintain Python scripts for monitoring automation, alert enrichment, and operational reporting.
• Perform basic Linux troubleshooting for monitoring agents, connectivity, system resources, and service health.
• Participate in incident triage and post-incident review activities to improve alert quality and reduce noise.
• Document runbooks, monitoring standards, and operational procedures.

Qualifications

• A degree from an accredited College/University in the applicable field of services is required. If the individual’s degree is not in the applicable field, then 4 additional years of related experience is required.
• 3 years of experience in IT monitoring, NOC, SRE support, or infrastructure operations.
• Practical experience with Zabbix administration or a similar Linux/Windows monitoring software.
• Exposure to AppDynamics or a similar APM platform.
• Exposure to Everbridge or a similar incident notification platform.
• Working knowledge of cloud monitoring concepts in AWS, Azure, or GCP.
• Experience consuming or integrating REST APIs.
• Basic Python scripting ability for automation tasks.
• Basic Linux skills, including CLI usage, log review, process/service checks, and network basics. Prior experience with Help Desk’s Monitoring and Incident management.
• Strong communication skills.
• Must be able to obtain a Position of Public Trust Clearance.
• Must be a US Citizen or have US Permanent Residence status (Green Card).
• Must have resided in the US for the last 5 years and have not traveled outside the US for a combined total of 6 months or more in the last 5 years.