What are the responsibilities and job description for the Business Applications Lead/NetSuite Administrator position at A.C. Coy?
Overview
Location: Can be Hybrid OR Remote; Office located in Downtown Pittsburgh (free parking)
Job Type: Full time
Work Authorization: U.S. Citizen or Green Card
A.C.Coy is currently seeking candidates for a Business Applications Lead/NetSuite Administrator role. This individual will own the day-to-day operation of business applications, operational systems, and NetSuite ERP.
Our ideal candidate will have 3 years of NetSuite Administration experience, with strong experience managing a SaaS/business application portfolio, partnering with internal stakeholders, interfacing with software vendors, and supporting new system integrations.
This stable, growing company offers an attractive salary, along with a comprehensive benefits package, generous paid time off, company-paid holidays, and a 401K plan. Remote employees will work EST hours and travel to the Pittsburgh office occasionally. (with expenses paid)
Responsibilities
- Direct administration, configuration, and operational support of the corporate SaaS and business systems portfolio, including ERP, CRM, reporting, and operational tooling
- Oversee the corporate SaaS application and business systems portfolio, balancing new capability, operational reliability, and technical debt
- Partner with executive and functional leadership across Finance, Operations, Sales, and Product to align platform investments with business priorities
- Analyze business processes and identify opportunities for system improvements, automation, and operational efficiencies
- Partner with business stakeholders to gather requirements, evaluate needs, and recommend scalable technology solutions
- Provide guidance to business systems analysts and administrators, setting standards for documentation, governance, and operational excellence
- Own the lifecycle of core platforms such as, NetSuite (ERP), SiteTracker, and the enterprise data warehouse, along with supporting CRM, HRIS, and BI tools
- Collaborate with internal teams and vendors to implement enhancements, integrations, and new solutions
- Develop documentation, workflows, governance standards, and system best practices
- Monitor system performance, data integrity, user access, and platform health
- Assist with reporting, dashboards, analytics, and operational data management initiatives
- Lead vendor strategy across the portfolio: contract negotiations, renewals, performance management, escalations, and consolidation decisions
- Evaluate emerging technologies and AI-enabled tools, including platforms such as Claude, to improve workflows and productivity
- Support governance initiatives related to system administration, data management, and operational processes
Qualifications
Required:
- 5 years of experience in business systems, SaaS administration, or enterprise applications
- A minimum of 3 years of experience administering NetSuite (ERP)
- Experience gathering requirements, documenting business processes, and translating operational needs into technical solutions
- Experience working with vendors, third-party providers, or managed service partners
- Experience with data warehouse platforms, reporting systems, or business intelligence tools
- Hands-on systems administration experience with business-critical platforms
- Familiarity with governance, compliance, and operational process management
- Experience with project coordination or solution implementation initiatives
Preferred:
- Bachelor’s degree in Information Systems, Computer Science, Business Technology, or related discipline
- Experience with workflow automation, integrations, or API-driven platforms
- Preferred: hands-on experience applying AI-enabled tools (e.g., Claude) to automate reporting, documentation, or operational workflows
- Knowledge of telecommunications, infrastructure, or technology-focused business environments