Client Access-Practice Assistant

A small, growing outpatient behavioral-health practice in Beltsville is looking for a dependable, organized, people-oriented assistant to help prospective clients connect with services and help the practice build strong community referral relationships.

This is a hands-on role for someone who communicates warmly, follows through, and is comfortable working independently. The initial focus is answering inquiries, supporting scheduling, and organizing outreach.

Job Summary

The Client Access-Practice Assistant helps patients navigate each step of their clinic visit, from inquiry to scheduling . You’ll combine attentive patient service with accurate administrative work, helping care teams stay organized and patients understand what to expect.

Your impact: Clear scheduling, complete records, and respectful communication help patients access care and allow clinical outreach and treatment to excel!

Duties

• Welcome patients, manage scheduling, answer calls with professional phone etiquette, and promptly refer clinical questions or urgent concerns to the clinician.
• Respond to prospective-client calls, emails, and online inquiries using practice-approved scripts and procedures.
• Support registration, medical billing and collection processes, and health insurance inquiries; explain administrative steps clearly without providing clinical advice.
• Contact referral partners using approved messages and materials, record follow-up and responses.
• Complete documentation review, filing, typing, and data entry, support care plans and health information management while following HIPAA and clinical confidentiality policies.
• Assist with administrative support and daily office coordination, use Office Suite and other computer tools to keep work accurate and organized.

Qualifications

• Required: Strong, clear, professional, compassionate communication / customer service, patient service, phone communication, typing, and computer skills; attention to detail and discretion with confidential information.
• Strong organization, reliability, and follow-through.
• Comfort using email, calendars, spreadsheets, and online systems.
• Good judgment about when to pause and ask the clinician for guidance.
• Ability to handle sensitive information discreetly and follow written procedures.
• Preferred: Medical office, clinic, behavioral health, front desk, medical receptionist, clerical, administrative, or office experience.
• Helpful knowledge: Medical terminology, health insurance, Medicare, and medical collection.
• Familiarity with EMR/EHR systems, electronic health records management, medical office management, or documentation review is an asset.
• Bilingual ability valued; equivalent experience supporting healthcare administration is welcome.

Schedule

• Schedule to be agreed upon; some overlap with the practice’s business hours is needed to respond to inquiries.
• Potential for additional hours and responsibilities as the practice grows.

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Beltsville, MD 20705