What are the responsibilities and job description for the Customer Service Representative position at A.B. May Heating, A/C, Plumbing & Electrical?
Overview
Helping People Thrive for Over 60 Years!
A.B. May is Kansas City’s premier, family-operated plumbing service provider, delivering exceptional service for over six decades. Our success comes from our talented team, and we are committed to providing an environment with unmatched career opportunities in the industry.
If you’re self-motivated, thrive in a fast-paced environment, and take pride in your work, we want you on our team!
Customer Service Representative
A hybrid-remote work schedule is available after the training period is complete.
Friday-Monday 8:00am-6:30pm with rotating weekends
Monday-Friday 10:30am-7:00pm with rotating weekends
This position will handle customer contact through incoming calls and involves helping our customers with scheduling appointments, getting technicians to resolve their home service concerns, and answering customer questions about their home warranty or home contracts. This position will also be responsible for outbound calls to customers about products, promotions, and scheduling service calls. Minimum two years of call center experience is required. Meeting and exceeding customer expectations with a positive attitude and sunny disposition required.
What You Will Do
Helping People Thrive for Over 60 Years!
A.B. May is Kansas City’s premier, family-operated plumbing service provider, delivering exceptional service for over six decades. Our success comes from our talented team, and we are committed to providing an environment with unmatched career opportunities in the industry.
If you’re self-motivated, thrive in a fast-paced environment, and take pride in your work, we want you on our team!
Customer Service Representative
A hybrid-remote work schedule is available after the training period is complete.
Friday-Monday 8:00am-6:30pm with rotating weekends
Monday-Friday 10:30am-7:00pm with rotating weekends
This position will handle customer contact through incoming calls and involves helping our customers with scheduling appointments, getting technicians to resolve their home service concerns, and answering customer questions about their home warranty or home contracts. This position will also be responsible for outbound calls to customers about products, promotions, and scheduling service calls. Minimum two years of call center experience is required. Meeting and exceeding customer expectations with a positive attitude and sunny disposition required.
What You Will Do
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Respond to customer inquiries, resolve issues, and provide information about our services.
- Call existing customers to inform of promotions
- Schedule service appointments.
- Maintain accurate customer records and update information in our database.
- Follow up with customers to ensure their satisfaction with our services.
- High school diploma or equivalent
- Previous customer service experience, preferably in a home services or related industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Honesty, integrity, and a positive attitude
- Proficiency in using computer systems and software applications.
- Ability to work independently and as part of a team.
- Health Coverage: Employer-paid medical, dental, and vision plan options
- Insurance: Life, AD&D, and long-term disability included; optional short-term and gap coverage
- Savings Accounts: FSA and HSA contribution options
- Retirement: 401(k) available upon hire with employer match; Traditional and Roth options
- Paid time off and holidays
- Paid parental leave
- Tuition Reimbursement
- To be considered for employment, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, and drug screens.