Employee Support Associate - Home Care Agency (English/Spanish Speaking Required)

A&B Home Care Solutions, a Modivcare Personal Care Service, is looking for a Bilingual Employee Support Associate. This position is responsible for providing administrative and operational support to the company’s caregivers. This role involves working closely with the Human Resources department to ensure that all caregivers receive the necessary support and resources to perform their job duties effectively.

• Pay: $22/hr - $24/hr
• Schedule: M-F 8:00AM-4:30PM
• Office Address: 30 Peck Road, #2202, Torrington, CT 06790

Benefits and Perks…

• Medical, Dental & Vision Insurance
• 401(k) with a 6% match
• Paid Time Off
• 10 Paid Holidays
• Employee Assistance Program
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
• Voluntary Term Life and AD&D Insurance
• Legal Services Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness & Hospital Indemnity Insurance

You will...

• Onboarding and training new caregivers: Work closely with the Human Resources department to ensure that new caregivers are properly onboarded and trained. This includes coordinating training sessions, providing new hire orientation, and helping new caregivers understand company policies and procedures.
• Handling caregiver inquiries and concerns: Responsible for responding to caregiver inquiries and concerns related to their job duties, benefits, and company policies. This may involve communicating with caregivers via phone, email, or in-person meetings.
• Maintaining caregiver records: Responsible for maintaining accurate caregiver records, including personal information, credentialing, employment history, background checks and training records. This position ensures that caregiver records are kept up-to-date and in compliance with company policy and applicable laws and regulations.
• Assisting with scheduling and timekeeping: This position may be responsible for assisting with scheduling caregivers and tracking their time and attendance. This may involve using software tools to manage schedules, timecards, and payroll.
• Coordinating caregiver benefits: This position may be responsible for coordinating caregiver benefits, such as health insurance, retirement plans, and paid time off including sick pay. This involves working closely with the Human Resources department to ensure caregivers have access to the appropriate benefits and that their benefits are properly administered.
• Supporting the Human Resources department with other benefits to include Workers Compensation, Disability, FMLA, Leave of Absences, and Unemployment. This position will support the centralized efforts of the Human Resources department while ensuring a positive experience for our caregivers.
• Other duties as assigned.

We are excited to speak to someone with the following…

• High School Diploma or equivalent; College Degree or certificate program preferred
• Two (2) plus years of experience in customer service or human resources field
• 1 years of HR support, employee relations, or a similar role, preferably in a healthcare or home healthcare setting experience required.
• Home Care (Personal Care/Licensed) experience preferred.
• Bilingual in English & Spanish required

PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job: Primarily seated work; extensive computer and telephone use; occasional standing, walking, reaching, bending, and lifting up to 10 lbs.

Our Mission:
To provide access to the care that matters for those who need it most.

Our Values:
Caring: We care about what we do and who we do it for.

Collaborative: We value the perspective and experience of all.

Dedicated: We are committed to making a real world impact.

Purposeful: We know our work has meaning.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace

Salary : $22 - $24