What are the responsibilities and job description for the Support Analyst II position at A.B. Data?
Key Responsibilities
Minimum of Associates already obtained, IT Professional
Certification (At Least One And Working Toward Obtaining Others)
Microsoft, CompTIA, ITIL, CISSP, CCNP. PMP
Salary Range: $26.00-$36.00/hr
- Provide Tier 2 technical support for desktops, laptops, mobile devices, printers, and network connectivity.
- Troubleshoot and resolve software, hardware, and system-related issues escalated from Tier 1.
- Mentor and coach help desk staff to improve technical skills and customer service.
- Maintain and update knowledge base articles for recurring issues.
- Collaborate with other IT teams on system upgrades, rollouts, and special projects.
- Identify recurring problems and recommend long-term solutions.
- Assist with onboarding new team members.
- 3 years in IT support.
- Strong troubleshooting skills across Windows and mobile operating systems.
- Strong familiarity with Active Directory, Azure Entra, O365, VPNs, and remote desktop tools.
- Excellent communication and self-starter.
- Experience with ticketing systems.
- Customer-focused mindset with a knack for problem-solving.
- Experience in scripting or automation to improve support processes.
Minimum of Associates already obtained, IT Professional
Certification (At Least One And Working Toward Obtaining Others)
Microsoft, CompTIA, ITIL, CISSP, CCNP. PMP
Salary Range: $26.00-$36.00/hr
Salary : $26 - $36
