Client Support Specialist

Date posted: October 27, 2026

Pay: $60,000.00 - $70,000.00 per year

Job description:

Client Support Specialist – Onsite | $60,000–$70,000 Annually

Location: Miami-Dade County, FL
Pay: $60,000–$70,000 annually
Job Type: Full-Time, Contract Assignment
Employment Classification: Salaried; anticipated exempt, pending final classification review
Work Location: On-site with local travel throughout Miami-Dade County
Mileage: Separate annual mileage reimbursement allowance, subject to company policy
Schedule: Full-Time; specific hours to be confirmed

INTRODUCTION

A & Associates is a reputable staffing agency with a proven track record in screening and recruiting as well as job placement and career development. With more than ten (10) offices throughout the United States, A & Associates is a company that can be trusted to provide a diverse level of services with excellence, diligence and integrity. “Quality In Everything We Do” is far more than our mantra, it is our standard!

Job Description

A & Associates is seeking an experienced Client Support Specialist to provide dedicated, on-site support for a large employer-sponsored healthcare benefits program in Miami-Dade County.

The selected candidate will be employed by A & Associates on a contract assignment and work closely with a national health insurance program management team.

This position serves as a key connection between the client, its employees, HR representatives, and the healthcare account management team. The ideal candidate has experience in health insurance or healthcare services, strong relationship management skills, and the ability to resolve complex benefits-related concerns.

Key Responsibilities

• Provide dedicated, personalized support to client representatives, employees, and HR teams.
• Serve as an on-site liaison, building strong relationships and ensuring a positive client experience.
• Take ownership of escalated and complex benefits inquiries, including healthcare claims, authorizations, denials, appeals, and incentive-related issues.
• Work with the appropriate healthcare teams to research concerns, coordinate resolutions, and provide timely follow-up.
• Educate employees about healthcare plan offerings, benefits optimization, available programs, and online resources.
• Conduct employee presentations, lunch-and-learn sessions, and other benefits education activities.
• Support new-hire benefits onboarding, open enrollment events, and employee health fairs.
• Assist with on-site wellness activities and employee engagement initiatives.
• Share client feedback, service concerns, and program improvement opportunities with the account management team.
• Manage multiple priorities and deadlines while maintaining professional communication with employees and client leadership.

Qualifications

• Bachelor's degree or equivalent related professional experience.
• Professional experience in insurance, healthcare, managed care, or a related industry.
• Strong relationship management, communication, and problem-solving skills.
• Ability to independently manage multiple priorities and deadlines.
• Ability to negotiate expectations and develop effective solutions to client concerns.
• Strong presentation skills and experience delivering professional communications.
• Ability to transition between individual employee support and broader client-level discussions.
• Willingness and ability to work on-site and travel locally as needed.

Preferred Qualifications

• Previous client-facing experience within healthcare or health insurance.
• Experience handling complex healthcare benefits, claims, authorizations, or appeals.
• Experience supporting employer-sponsored healthcare benefits programs.
• Experience conducting employee benefits presentations, enrollment events, or health fairs.
• Bilingual English/Spanish communication skills.

Work Environment

This position requires regular on-site interaction with client representatives, employees, and HR teams. Local travel may be necessary to attend benefits fairs, enrollment events, wellness activities, and other client-related meetings throughout Miami-Dade County.

EEO STATEMENT

A & Associates, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Reasonable Accommodations

A & Associates is committed to providing reasonable accommodations to qualified applicants and employees with disabilities in accordance with applicable law. Applicants who require an accommodation during the hiring process may contact our recruiting team for assistance.

Company Website: www.aaservices.com

Work Location: In person

A&A is organized across three major divisions: A&A Staffing, A&A Security, and A&A Insurance. These teams collaborate to deliver consistent service, contract-ready compliance, and scalable execution.

Staffing focuses on screening, recruiting, placement, and career development. Security concentrates on licensed officer programs, roving patrol, and property protection—supported by training, access control, loss prevention, and risk management best practices.