What are the responsibilities and job description for the Service Manager position at A Action Appliance Repair llc?
Benefits:401(k) matchingBonus based on performanceCompetitive salaryHealth insuranceOpportunity for advancementPaid time offRelocation bonusSigning bonusTraining & developmentService Manager Action ApplianceFull-Time Connecticut / Rhode Island / Massachusetts Service RegionAction Appliance, a trusted appliance repair company since 1961, is seeking an experienced Service Manager to lead, develop, and coach a growing team of 20 field service technicians. We operate using the EOS Traction systemfocused on accountability, transparency, and building leaders.This role is ideal for someone who loves developing people, improving processes, and elevating technical performance and customer satisfaction.Key ResponsibilitiesLead, coach, and support a team of 20 field technicians and lead techs.Recruit, hire, train, and onboard new technicians.Ensure high-quality service, professional conduct, and adherence to company values.Evaluate technician performance and implement improvement plans.Provide technical support and conduct regular in-field ride-alongs.Resolve escalated customer issues with professionalism and care.Oversee safety protocols, vehicle inspections, and compliance.Improve processes, training, and overall team performance.Enforce company policies and supervise corrective action when necessary.What Were Looking ForStrong leadership and communication skills.Experience managing technicians or field service staff (ideally 1020 team size).Technical knowledge of appliance repair (preferred, not required).Ability to coach, train, and inspire performance.Skilled in customer conflict resolution and problem-solving.Organized, accountable, and aligned with company values.Why Join Action ApplianceLong-standing company with an excellent reputation (since 1961).Lead a motivated, growing team of 20 technicians.Collaborative, values-driven environment.Work within a clear, structured EOS Traction framework.Real leadership impact on culture, quality, and customer satisfaction.Competitive benefits packagePotential sign-on bonus
Salary : $75,000 - $100,000