Operations Manager

SUMMARY

RESPONSIBILITIES

Team Management

• Recruit for open positions in designated territory and train all new hires

• Manage On-Site Supervisors and service employees by

o providing ongoing guidance, training and feedback

o setting goals and oversee all Company standards are met

• Proactively identify performance issues and provide immediate feedback

o work closely with Human Resources to assess and determine best course of action

o assist with union relations issues regarding grievances and possible labor negotiations, as necessary

• Control all time-off requests by planning, approving and scheduling yearly vacation needs and monitoring PTO limits

• Perform progressive disciplinary steps according to the SEIU 6 Master Business Agreement

• Maintain safety and health regulations at all client sites

Business Operations

• Lead on-going efforts for process improvement to enhance productivity and increase

efficiencies while sustaining high level of quality

• Implement cost reduction, profit enhancing strategies

• Manage and report on periodic and special ad-hoc projects

• Direct and execute new customer/contract start-up operations; identify start-up team,

develop action plans, implement services in a timely and cost-effective basis

• Continually assess financial performance of accounts/contracts, identify problem areas,

implement plan to address concerns

• Financially manage and ensure account profit and productivity goals are met

• Introduce new products and/or services

• Identify ongoing financial and operational efficiencies

Customer Relations

• Present account contract bids and proposals; discuss issues, follow-up with changes and

implement contract/services on a timely basis

• Schedule and conduct weekly visits to all customer/site locations; walk through facility,

identify and discuss problems, issues and solutions; develop action plan to address;

provide feedback to region and/or project managers

• Leverage relationships and build new business opportunities

• Proactively manage all service requests, periodical work, walk-throughs and all

additional issues through web-based work order system

Administration

• Participate in the planning and budgeting process; identify opportunities for expansion,

growth and financial improvements

• Function as communication coordinator and liaison between customer, corporate and field organizations

• Perform payroll functions by submitting approved work hours and distributing checks

• Facilitate on-boarding for all new hires and forward paperwork to Human Resources

• Report all employee changes in a timely manner to ensure cost control and legal

requirements are met

Travel

• Valid driver’s license required

• Estimate 10% - overnight travel may be required.

• Drive company vehicle an average of 50 miles a day to travel from site to site for

daily/weekly/monthly visits to customer/site locations.

• Expected to adhere to the company’s driver policies and procedures.

QUALIFICATIONS

• Two to three years’ experience in a management role

With offices across the country, A&A services a diverse portfolio of facilities including laboratory and regulated environments, commercial office buildings, schools, hospitals, government facilities, industrial buildings and many more. Founded in 1973, A&A has been committed to providing clean and safe environments for building occupants supporting our pledge to always put People First™.

The focus of the role is to provide day to day outstanding cleaning and maintenance service to our customers.

Con oficinas en todo el país, A&A brinda servicios a una cartera diversa de instalaciones que incluyen laboratorios y entornos regulados, edificios de oficinas comerciales, escuelas, hospitales, instalaciones gubernamentales, edificios industriales y muchos más. Fundada en 1973, A&A se ha comprometido a proporcionar entornos limpios y seguros para los ocupantes de los edificios, respaldando nuestro compromiso de poner siempre a las personas primero™.

El objetivo del puesto es proporcionar día a día un excelente servicio de limpieza y mantenimiento a nuestros clientes.