HVAC SERVICE TECHNICIAN LEAD

About the Role:

The HVAC Service Technician Lead plays a critical role in ensuring the optimal performance, safety, and reliability of heating, ventilation, and air conditioning systems across residential, commercial, and industrial settings. This position involves leading a team of technicians to diagnose, repair, and maintain HVAC equipment while providing technical guidance and support. The lead technician is responsible for coordinating service schedules, managing complex troubleshooting tasks, and ensuring compliance with industry standards and safety regulations. Success in this role results in enhanced system efficiency, reduced downtime, and increased customer satisfaction. Additionally, the HVAC Service Technician Lead serves as a key liaison between management, clients, and field technicians to facilitate smooth operations and continuous improvement.

Minimum Qualifications:

• High school diploma or equivalent.
• EPA Section 608 Certification for handling refrigerants.
• Minimum of 5 years of experience in HVAC service and repair.
• Proven experience in a lead or supervisory role within an HVAC service environment.
• Valid driver’s license with a clean driving record.

Preferred Qualifications:

• Associate degree or technical certification in HVAC technology or related field.
• NATE (North American Technician Excellence) Certification.
• Experience with building automation systems and energy management controls.
• Strong knowledge of commercial HVAC systems including chillers, boilers, and rooftop units.
• Familiarity with computerized maintenance management systems (CMMS).

Responsibilities:

• Lead and mentor a team of HVAC service technicians, providing technical expertise and support during installations, repairs, and maintenance.
• Diagnose and troubleshoot complex HVAC system issues using advanced tools and techniques to ensure timely and effective resolution.
• Coordinate daily service schedules, prioritize work orders, and manage resources to meet customer expectations and project deadlines.
• Ensure all work complies with safety standards, local codes, and company policies, promoting a culture of safety and quality.
• Maintain detailed service records, prepare reports, and communicate effectively with clients and management regarding system status and recommendations.

Skills:

The HVAC Service Technician Lead utilizes strong diagnostic and mechanical skills daily to identify and resolve complex HVAC system issues efficiently. Leadership and communication skills are essential for managing and mentoring the technician team, ensuring clear instructions and fostering a collaborative work environment. Organizational skills are applied to coordinate schedules, manage resources, and maintain accurate documentation of service activities. Technical proficiency with HVAC tools, safety protocols, and industry regulations ensures all work is performed to the highest standards. Additionally, problem-solving and customer service skills are critical for addressing client concerns and delivering solutions that enhance system performance and satisfaction.