What are the responsibilities and job description for the Customer Service Representative position at A-1 LIMOUSINE INC?
- Handle inbound and outbound customer communications via phone, email, and online platforms.
- Assist clients with booking reservations, modifying itineraries, and answering inquiries.
- Provide personalized service to meet the unique needs of each client.
- Collaborate with the dispatch team to ensure seamless scheduling and timely service.
- Resolve customer concerns promptly and professionally, ensuring a positive experience.
- Maintain accurate records of customer interactions and transactions in our system.
- Stay informed about A-1 Limousine services, promotions, and policies to provide accurate information to clients.
- Strong interpersonal and communication skills.
- A customer-first mindset with a passion for delivering exceptional service.
- Excellent problem-solving skills and attention to detail.
- Ability to multitask and remain organized in a dynamic environment.
- Proficiency in computer systems and the ability to quickly learn new software.
- Prior experience in customer service or the transportation industry is a plus.