What are the responsibilities and job description for the Call Taker position at 988 Suicide & Crisis Lifeline?
● Navigate and guide incoming crisis calls and assess caller safety, suicide risk, and urgency.
● Apply crisis-intervention protocols to de-escalate high-stress situations and stabilize callers.
● Coordinate referrals to community resources, mobile crisis teams, and emergency services when needed.
● Document call information accurately while maintaining confidentiality and adherence to protocols.
● Active listening and empathetic communication.
● Crisis intervention and de-escalation.
● Rapid risk assessment and decision-making under pressure, while multi-tasking.
● Professional composure during emotionally intense and time-sensitive situations.