Sales Operations & Client Success Manager

Sales Operations & Client Success Manager

Company: Peterson Media Group

The Role: Peterson Media Group is growing, and we are looking for a highly organized, proactive Sales Operations & Client Success Manager to be the central nervous system of our sales department. We own operate four radio stations in Southern Middle Tennessee, as well as offer digital services, website building, social media guidance, video production and more.

Your mission is simple: take over the administrative and operational execution so our Account Executives can stay focused entirely on face-to-face consultations and high-level strategy. You will be the crucial bridge between our sales team, our production department, and our clients, ensuring that every advertising campaign is executed flawlessly from the moment a contract is signed.

What You Will Do (The Day-to-Day):

• The "Air Traffic Controller": Take deals from our sales team and accurately enter the orders and flight dates into our traffic system.
• Production Quarterback: Act as the primary liaison between the client and our audio production team. You will help write basic commercial copy, route scripts for approval, and ensure audio is finalized and on the air on time.
• Client Maintenance: Own our CRM system. You will set automated 30-day, 60-day and 90-day touchpoints, proactively reaching out to clients to swap their commercial copy and keeping their campaigns fresh.
• Executive Reporting: Every morning, you will pull the daily sales numbers and pipeline data to generate a clean "morning scoreboard" for the CEO.
• Appointment setting and qualifying: You may be used for calls to clients to set up qualified follow ups for our sales team with bonuses attached for closed sales. You may also help to search for qualified leads with appointments set leading to possible bonuses
• The 90-Day Project: Because you are stepping into a newly created role, your first major benchmark will be mastering our workflow and then officially writing the company SOP (Standard Operating Procedure) for this position at your 90-day mark.

Who You Are:

• Highly Organized: You love checklists, systems, and catching small details that other people miss.
• A Polite "Bad Cop": You aren't afraid to professionally hold our account reps accountable if they forget to send you a piece of copy or a contract detail.
• Customer-Obsessed: You understand that great, fast customer service is how we keep our clients coming back year after year.
• Tech-Comfortable: You can easily navigate CRM software, data entry systems, and email platforms without needing your hand held.

Compensation & Structure:

• Base Pay: $35,000 – $45,000 / year (commensurate with experience and final position structure) Bonus opportunities may lead to more pay potential.
• The Schedule: Monday – Friday, 8:00 AM to 4:30 PM (30 minute lunch)
• Performance Bonuses: This is not a commissioned sales role, but you will receive flat-rate bonuses when the company hits total monthly revenue goals, and specific bonuses for helping secure client renewals. When the team wins, you win. Bonus structure still TBD

A Quick Note

We’re selective. We don’t hire often, and we care deeply about culture, work ethic, and professionalism. If you’re looking for something easy or transactional, this won’t be a fit. If you’re looking for a place to build something meaningful, dominate a territory, and get rewarded for it—we’d love to talk.

Peterson Media Group is an equal opportunity employer. We celebrate local flavor, fresh ideas, and folks who care.

Job Type: Full-time

Benefits:

• Paid time off

Application Question(s):

• In this role, you will be responsible for collecting paperwork and client details from busy sales reps who are often out in the field. How do you handle a situation where a rep is ignoring your requests for missing, time-sensitive information?"
• This role requires daily use of a CRM and Google Workspace to track client accounts. What specific CRMs or project management softwares are you most proficient in
• We are looking for a 'Customer Success Manager' who takes pride in keeping the backend running perfectly so our sales team can focus 100% on selling. Why does a support and operations role appeal to you at this point in your career?

Work Location: In person

Salary : $35,000 - $45,000