What are the responsibilities and job description for the Office Coordinator position at 911 Restoration of Appleton-Oshkosh?
Benefits:
911 Restoration of Appleton – Oshkosh | Oshkosh, WI | Full-Time | In-Person
PAY: $18.00 – $22.00/hr ($37,440 – $45,760/year) | Based on Experience
Full-Time | 1 Opening | ASAP Start | In-Person | Oshkosh, WI
About Us
When disaster strikes — a burst pipe at 2 a.m., a basement full of sewage, a house fire — people in the Fox Valley turn to us. At 911 Restoration of Appleton – Oshkosh, we don't just fix properties. We give families and business owners their peace of mind back.
We're an IICRC-certified, 24/7 emergency restoration company serving Oshkosh, Appleton, Menasha, Neenah, Fond du Lac, and surrounding communities. Every project is guided by our "Fresh Start" philosophy: leave the property — and the client — in a better place than we found them. We're a fast-moving, close-knit team of 7 and we're growing.
THE ROLE
The Office Coordinator is the operational backbone of 911 Restoration. You're the first voice a distressed homeowner hears, the reason our technicians show up to the right place at the right time, and the person keeping our billing, insurance paperwork, and records in order. This role touches every part of our operation — and it matters.
Responsibilities
Send your resume and a brief note about why you're a great fit to:
Email: Finance.fox@911restoration.com
Subject: Office Coordinator – Lori
- 401(k)
- Bonus based on performance
- Paid time off
- Training & development
911 Restoration of Appleton – Oshkosh | Oshkosh, WI | Full-Time | In-Person
PAY: $18.00 – $22.00/hr ($37,440 – $45,760/year) | Based on Experience
Full-Time | 1 Opening | ASAP Start | In-Person | Oshkosh, WI
About Us
When disaster strikes — a burst pipe at 2 a.m., a basement full of sewage, a house fire — people in the Fox Valley turn to us. At 911 Restoration of Appleton – Oshkosh, we don't just fix properties. We give families and business owners their peace of mind back.
We're an IICRC-certified, 24/7 emergency restoration company serving Oshkosh, Appleton, Menasha, Neenah, Fond du Lac, and surrounding communities. Every project is guided by our "Fresh Start" philosophy: leave the property — and the client — in a better place than we found them. We're a fast-moving, close-knit team of 7 and we're growing.
THE ROLE
The Office Coordinator is the operational backbone of 911 Restoration. You're the first voice a distressed homeowner hears, the reason our technicians show up to the right place at the right time, and the person keeping our billing, insurance paperwork, and records in order. This role touches every part of our operation — and it matters.
Responsibilities
- Answer all incoming calls within 3 rings — warm, professional, and urgent
- Serve as the first point of contact for customers in property emergencies; provide reassurance and set expectations
- Input and manage customer and job information in the CRM; set up complete job files before dispatch
- Coordinate scheduling and technician dispatch using Google Calendar
- Manage insurance paperwork, liaise with adjusters, and track claim status
- Track invoices, payments, and AR in QuickBooks; follow up on outstanding balances proactively
- Assist with Xactimate documentation and meet insurance-related deadlines
- Maintain organized records across multiple platforms.
- Manage office supplies and keep the workspace running smoothly
- High school diploma or GED required; Associate's degree or bookkeeping certification preferred
- 2 years in an administrative, coordinator, or customer-facing role
- Experience in property restoration, construction, insurance, or healthcare is a strong plus
- Comfortable learning: other newer CRM and apps
- Strong communicator — clear, warm, and professional under pressure
- Highly organized; able to manage multiple priorities without dropping the ball
- Empathetic and calm — our clients are often having one of their worst days
- Self-motivated and reliable; takes ownership without being micromanaged
- $18.00 – $22.00/hr — competitive pay based on experience
- Paid time off
- Career growth opportunities — we promote from within
- Supportive, close-knit team culture
- Meaningful work that makes a real difference in people's lives
Send your resume and a brief note about why you're a great fit to:
Email: Finance.fox@911restoration.com
Subject: Office Coordinator – Lori
Salary : $37,440 - $45,500