What are the responsibilities and job description for the Supervisor - Skip Representative position at 900Work, LLC?
Summary/Objective
The Skip Supervisor will support and develop a team of Skip and/or Forward team members. The team leader will manage the daily activities of their team members, ensuring compliant, efficient, and effective completion of assigned tasks and support the operational management of the department.
Essential Functions
- Provide daily direction to team members to ensure client assigned workload is completed in accordance with client specified service level agreements (SLAs)
- Coach and develop team members, targeting improvement in established key performance indicators (KPIs)
- Assist team members with customer escalations, vendor issues, and high priority client requests as required
- Conduct audits of team member work queues and review of customer phone calls to identify areas of opportunity and recognize team member best practices
- Time and attendance maintenance of team members, including payroll approval/verification, time off tracking, and shift and break adherence monitoring
- Conduct employee performance evaluations, corrective action, and other coaching and development activities as needed
- Ensure team member adherence to all aspects of regulatory compliance, client specific requirements, and SLAs
- Serve as key point of contact for clients, helping to build mutually beneficial relationships with Location Services’ valued client partners
- Support executive management in ongoing initiatives as assigned
Competencies
- Ethical conduct
- Leadership
- Performance management
- Communication proficiency
- Organizational skills
- Time management
Education and Experience
- High school diploma or GED diploma or equivalent required
- Bachelor’s degree or higher, in business related field, preferred
- Minimum 2 years in auto-finance, collections, or call center experience required
- Supervisory experience preferred
Benefits
- Competitive compensation package
- Full suite of medical benefits, including dental, vision, 401k, pet insurance and more!
- PTO and holidays
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are variable and based on business need.
Physical Requirements
This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e. business office with computers, phone, printers, light foot traffic.
EEO Statement
Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Applicants must be legally authorized to work in the United States
