What are the responsibilities and job description for the Impound Representative - Hybrid - Indianapolis, IN position at 900Work, LLC?
Summary/Objective
The Impound Representative will facilitate the repossession of client-assigned collateral using information captured via Location Service’s Skip and Repo Operations and client directed Impound placements. The Impound Representative manages accounts to resolution and coordinates recovery with client Impound Reps, 3rd party companies and Location Service’s vendor network and Accounting department.
Essential Functions
- Respond to client requests via email, platform and phone, targeting successful resolution of client assigned work within stated Service Level Agreements (SLAs)
- Responsible for ensuring timely and sensitive delivery of impound related information to our direct clients and vendor network.
- Processing ACH payment submittals to LS Accounting to ensure next business day repossession.
- Communications with 3rd party impound and tow facilities to confirm and negotiate fee and document requirements for pickup.
- Follow stated SLA requirements regarding updating the client on progress made in impound resolution.
Competencies
- Ethical conduct
- Communication proficiency
- Organizational skills
- Time management
- Customer service
Education and Experience
- Associates Degree or equivalent from a two-year college or technical school
- Bachelors Degree a plus
- Minimum 1 year in auto-finance, dispatch, or call center experience preferred
Benefits
- Competitive compensation package
- Full suite of medical benefits, including dental, vision, 401k, pet insurance and more!
- PTO and holidays
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.
Physical Requirements
This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e business office with computers, phone, printers, light foot traffic.
EEO Statement
Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Applicants must be legally authorized to work in the United States