What are the responsibilities and job description for the Front Desk Associate position at 90 Jonquil Hospitality, LLC?
Front Desk Associate – Hotel
SpringHill Suites by Marriott – West Warwick, RI
Full-Time/Part-Time
Pay: $17–$18 per hour
SpringHill Suites by Marriott is seeking a friendly, dependable, and guest-focused Front Desk Associate to join our team. The ideal candidate will provide excellent customer service, perform front desk duties accurately, and create a welcoming experience for every guest.
Key Responsibilities
- Welcome guests and complete check-in and check-out procedures.
- Manage reservations, room assignments, cancellations, and guest requests.
- Answer telephone calls and respond professionally to guest questions.
- Process payments, deposits, and incidental authorizations accurately.
- Maintain accurate guest accounts and resolve billing discrepancies.
- Promote and enroll eligible guests in the Marriott Bonvoy program.
- Respond promptly and professionally to guest concerns.
- Communicate guest requests and maintenance issues to the appropriate departments.
- Maintain a clean, organized, and welcoming front desk and lobby area.
- Complete shift reports, cash-handling procedures, and required documentation.
- Follow hotel policies, safety procedures, and Marriott brand standards.
- Assist other departments when necessary to support hotel operations.
Qualifications
- Previous hotel or customer-service experience is preferred.
- Marriott or hotel property-management-system experience is a plus.
- A high school diploma or equivalent is required.
- Strong communication and customer-service skills.
- Basic computer, telephone, and cash-handling skills.
- Ability to remain professional and organized in a fast-paced environment.
- Must be dependable, punctual, and able to work independently.
- Must be available to work a flexible schedule, including evenings, weekends, and holidays.
What We Offer
- Competitive hourly pay.
- A supportive and professional work environment.
- Opportunities for training and career advancement.
- Marriott employee travel discounts, subject to eligibility.
- Additional benefits based on employment status and eligibility.
To Apply:
Please submit your resume and current availability for consideration.
SpringHill Suites by Marriott is an equal opportunity employer.
Pay: $17.00 - $18.00 per hour
Expected hours: 24.0 – 36.0 per week
Shift availability:
- Day Shift (Required)
Ability to Commute:
- West Warwick, RI 02893 (Required)
Work Location: In person
Salary : $17 - $18