What are the responsibilities and job description for the Leasing Agent - Baton Rouge position at 821000: Multi Family?
Job Purpose
The Leasing Agent is the community's sales representative whose primary duties are to greet prospects, to present professionally the features and benefits of their assigned community and properly secure lease agreements from qualified persons. A Leasing Agent is very service oriented and strives to make current residents feel welcome and comfortable in their community. The Leasing Agent will contact a person in authority should any situation warrant an action or decision not included in his or her duties and responsibilities.
Duties Responsibilities
General Duties
- Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
- Maintains a professional, yet friendly, atmosphere in the leasing office and other areas where prospective clients and clients meet.
- Inspects models and "market ready" vacancies daily to ensure cleanliness.
- Answers incoming phone calls and handles each call accordingly, whether it is a client call, irate resident, service request, etc. transfer calls to Site Manager when appropriate.
- Greet prospective clients, qualifies, determines needs and preferences, professionally present community and specific apartments while communicating features and benefits.
- Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction.
- Maintains a Leasing Portfolio, which includes community specific information complete with brochures and information on all major competition and locations of area/market amenities.
Administrative/Safety Duties
- Oversees correct completion of all lease applications, application verification and notification of prospective clients of results. Oversees miscellaneous client communication as needed.
- Oversees completion of all lease paperwork including related addenda and accepting rents and deposits.
- Oversees the community lease renewal program.
- Oversees completion of Welcome Card information on all prospective clients, sending of thank-you notes and follow-up
- Physically inspects or oversees physical inspection of community, picking up litter and reporting any service needs to maintenance staff. Inspects move-outs and vacancies as needed.
- Inventories office supplies on periodic basis. Reports needs to Site Manager. Oversees organization and filing of appropriate reports, leases and paperwork
- Attends company meetings when requested.
- Assists Site Manager in preparation of daily and weekly reports, client communications, move-out inventory, market surveys, etc.
- Be observant for any problems which could be a hazard or potentially dangerous for residents,staff, guests and the public.
Qualifications
- A High School education or equivalent is required.
- Position prefers at least one year experience in property management leasing.
- Position requires good leasing and closing skills, and the person must be able to type 30 WPM and be organized.
Physical Requirements
- Stand and walk or sit alternatively depending on specific needs of the day. Estimate 70% of time spent on feet and 30% sitting at desk.
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Have constant need (66% to 100% of the time) to perform the following physical activities:
- Bend/Stoop/Squat Climb Stairs
- Push or Pull
- Reach Above Shoulder
- Pick up litter, filing
- Show and inspect community
- Inspect and show community, open and close doors Inspect community, store/retrieve supplies
- Have constant need (66% to 100% of the time) to perform standing and walking activities related to inspecting community and traveling between properties.
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Constant need (66% to 100% of time) to perform the following physical activities:
- Writing/typing Grasping/Turning Finger Dexterity
- Corporate, inter-office, client communication Telephone, doorknob use
- Typing, operation of office equipment
- Lifting/Carrying (paperwork, deliveries, files, miscellaneous)
Vision Requirements
- Constant need (66% to 100% of the time) to complete forms, read and review reports, answer a wide variety of correspondence, view computer screen. Frequent need to see small detail.
- Constant need (66% to 100% of the time) to see things clearly beyond arm's reach; e.g. inspecting community and showing community.
Hearing Requirements
- Constant need (66% to 100% of the time) to communicate over telephone and in person with prospects, clients, vendors and corporate and client staff.
Other Requirements
- Occasional need (l % to 33% of the time) to utilize personal transportation to inspect apartment community and surrounding neighborhood, make trips to the bank and also visit the corporate office.
- Must have valid driver's license and automobile insurance.
- Indoors (66% to 100% of the time); frequently outdoors, all conditions (33% to 66% of the time).
- Occasional exposure (l % to 33% of time) to paint fumes, solvents, adhesives, etc.
- Must be able to apply principals of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations.
- Must be able to accurately perform basic to intermediate mathematical function. Needs to think rationally beyond a specific set of instructions.
Non-Exempt/Hourly - eligible for approved overtime.