What are the responsibilities and job description for the Locate ticket submission specialist position at 811 Assist?
Company Description
811 Assist is a ticket management company that offers tools and software solutions for contractors. Our platform provides both full-service and self-service options, ensuring a consistent interface across multiple markets. By organizing tickets by project, we help contractors maintain clear overviews and reduce potential damages caused by working on outdated, expired, or missing tickets. Our mission is to improve operational efficiency and promote safe, compliant practices for contractors in the field.
Role Description
We are seeking a dedicated Locate Ticket Submission Specialist for a full-time, on-site position in Kansas City, MO. In this role, you will handle the accurate submission of locate requests, organize and maintain ticket information, and ensure tickets meet applicable compliance guidelines. You will interact with contractors to address any ticket-related inquiries and provide exceptional customer service. This role demands attention to detail, effective communication, and the ability to manage multiple tasks seamlessly.
Qualifications
- Strong organizational skills, attention to detail, and ability to maintain accurate records.
- Proficiency in data entry and software navigation; experience with ticketing systems is preferred.
- Excellent verbal and written communication skills for customer support and internal coordination.
- Ability to multi-task, prioritize responsibilities, and work effectively in a fast-paced environment.
- Problem-solving skills and adaptability to manage changing workflows and situations.
- Familiarity with construction or contractor operations is a plus but not required.
- High school diploma or equivalent required; additional education or certifications in relevant fields are an advantage.