Lead

The Store Lead in a cannabis dispensary is a key leadership role responsible for overseeing the day-to-day operations of the retail space. This position requires a combination of leadership, customer service skills, and a deep understanding of cannabis products and regulations. This role reports to the General Manager as is subject to change.

Key Responsibilities:

Customer Service:

• Ensure a positive and welcoming atmosphere for customers.
• Provide excellent customer service by addressing inquiries, offering product guidance, and resolving issues.

Sales and Upselling:

• Supervise and support budtenders in delivering effective sales strategies.
• Encourage upselling and cross-selling techniques to maximize sales and enhance the customer experience. '

Team Management:

• Assist in recruiting, training, and supervising a team of budtenders.
• Assist in developing and implementing staff schedules to ensure adequate coverage during peak hours as needed.
• Conduct regular performance reviews and provide constructive feedback.

Product Knowledge:

• Stay informed about cannabis strains, products, and industry trends.
• Train and educate staff on new products, usage methods, and customer preferences.

Inventory Oversight:

• Work closely with the Inventory Lead to monitor inventory levels and ensure accurate stocking.
• Assist in implementing inventory control procedures to prevent discrepancies and product shortages.

Compliance:

• Ensure adherence to local and state regulations governing the sale of cannabis.
• Oversee age verification procedures and maintain compliance with all legal requirements.

Operational Efficiency:

• Streamline operational processes to enhance efficiency and customer satisfaction.
• Address and resolve any operational issues promptly.

Store Presentation:

• Maintain a clean, organized, and visually appealing store environment.
• Oversee merchandising efforts to highlight featured products and promotions.

Security:

• Work with the GM to implement and maintain security protocols to prevent theft and ensure a safe environment for customers and staff.
• Investigate and address any security concerns or incidents.

Reporting and Analysis:

• Generate and analyze sales reports, customer feedback, and other relevant data as requested.
• Provide insights to dispensary management for continuous improvement.