Salesforce CRM Administrator Job Opportunity Available in Ft. Worth, TX

Are you a Salesforce CRM Administrator seeking your next opportunity? Then 804Technology may have just the job for you! We are currently assisting a client in Ft. Worth, TX with hiring a Salesforce CRM Administrator. This is a contract position and is paying up to $23.00 an hour. The job description is listed just below. Please call and/or email resumes for immediate consideration.

Job Description:

Overview:

We are seeking a Salesforce CRM Administrator to manage and own the end-to-end lifecycle of customer support cases from intake and routing through resolution. This role will be the functional administrator for case operations, ensuring our support organization is efficient and customer-centric. This role partners closely with Customer Management and Administration along with representatives from other functional areas within the business.
Responsibilities:

• Case Intake, Routing and Workload Management
• Maintain and manage Email-to-Case intake
• Manage responses, email templates, case origin, and intake validation to ensure data completeness and consistency
• Prevent duplicate and spam case creation
• Maintain Case Assignment Rules, Escalation Rules, and presence statuses; configure holidays and business hours that drive SLAs.
• Monitor real-time routing, identify bottlenecks and rebalance workloads proactively.
• Maintain case statuses, fields and lifecycle transitions.

Soft Skills:

• Process-oriented mindset with strong analytical and problem-solving abilities.
• Empathy for end users and customers; passion for frictionless support experiences.
• Clear communicator with facilitation skills for workshops, training, and stakeholder alignment.
• Salesforce experience is a plus

Requirements:

• High School Diploma
• 1-2 years of Administrator experience in Aerospace or a manufacturing environment

804 Technology is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, disability or national origin.