Operations Support Specialist

Building Name: AHMC - Malone Medical Practice Location Address: 5 Clay Street, Malone New York Regular Department: AHMC - Malone Medical Practice Full Time Standard Hours: 40 Biweekly Scheduled Hours: Shift: Variable Primary Shift: - Weekend Needs: As Scheduled Recruiter: Melissa Cummings GENERAL SUMMARY: The Operations Support Specialist (OSS) is a lead position and an integral part of the patient experience and a key contributor to delivering high quality customer service to our patients and visitors. The OSS acts as the lead by assisting the Practice Supervisor in coordinating work activities, resolving problems, training, orientation, and contributes to performance evaluations of the support staff. The incumbent will provide functional guidance to the administrative staff and act as a liaison between the providers and staff. The Operations Support Specialist will assist in developing and implementing improvements in their site by making recommendations to processes, staffing, resource utilization, scheduling, and other activities with the goal of improving service to our patients. The Operations Support Specialist will direct the workflow of support staff and is responsible for ensuring all key operational metrics are monitored and performance goals achieved. The OSS is responsible for escalating any issues beyond their scope to the Practice Supervisor. EDUCATION: •Associates Degree in Business or related field is preferred or equivalent combination of education and experience is necessary. EXPERIENCE: •Minimum of one year of experience in a relevant healthcare setting. Alice Hyde Medical Center is part of The University of Vermont Health Network, a five-hospital network serving patients and their families in Northern New York and Vermont. While we have changes our name, our commitment to the community remains the same. Our hospitals and physicians are bringing in the best of community and academic medicine together as one, sharing their knowledge and resources to give you access to the leading-edge technology, advanced treatment options and the highest level of compassionate care. All of this, closer to home. Quality, caring, innovation and community. This is the heart of science and medicine. We're always here for you, call us at (518) 483-3000.