Preferred Assembler

Job Requisition: Preferred Assembler / White-Glove Delivery Specialist

Position Title: Preferred Assembler / White-Glove Delivery Specialist
Department: Fulfillment
Reports To: Head of Fulfillment
Employment Type: Contractor

Position Summary

We are seeking a highly dependable, professional, and customer-focused Preferred Assembler / White-Glove Delivery Specialist to represent our company in customers' homes.

This position is responsible for delivering, handling, and professionally assembling modular sofas and other furniture products at the customer's home. The Preferred Assembler is expected to provide a high level of service from the moment they arrive at the customer's home through the completion of the installation.

The ideal candidate takes pride in their work, has strong attention to detail, communicates professionally, and understands that the customer experience is just as important as completing the assembly correctly.

This individual will serve as a direct representation of the company and must consistently demonstrate professionalism, respect, cleanliness, and a commitment to exceeding customer expectations.

Key Responsibilities:

Customer Service & Experience

• Represent the company professionally while inside customers' homes.
• Provide a friendly, respectful, and professional customer experience.
• Communicate clearly with customers regarding the delivery and assembly process.
• Treat customers' homes, furniture, flooring, walls, and personal belongings with care.
• Maintain a clean and professional appearance.
• Wear required company attire and maintain appropriate personal hygiene.
• Use protective materials and proper handling techniques to prevent damage to the customer's home.
• Answer basic customer questions regarding the assembly and setup of their modular sofa.
• Ensure the customer is satisfied with the placement and completed assembly before leaving.
• Address customer concerns professionally and escalate issues when necessary.

Furniture Assembly

• Professionally assemble modular sofas and related furniture products in customers' homes.
• Follow assembly instructions, product specifications, and company procedures.
• Ensure all components, hardware, and accessories are accounted for before beginning assembly.
• Inspect furniture for damage, defects, or missing components before and during installation.
• Ensure the finished product is properly assembled, aligned, secure, and presented correctly.
• Maintain a high standard of workmanship and attention to detail.
• Properly clean the work area and remove packaging materials upon completion.

Delivery & Product Handling

• Safely load, transport, unload, and move furniture into customers' homes.
• Properly protect furniture during transportation and installation.
• Work safely when moving large or heavy furniture.
• Communicate any product damage, missing components, or delivery issues immediately.
• Follow all company safety procedures and delivery protocols.
• Maintain responsibility for assigned products while they are in your possession.

Professionalism & Accountability

• Arrive on time and prepared for scheduled deliveries.
• Maintain reliable attendance and communicate promptly regarding delays or unexpected issues.
• Follow assigned delivery schedules and routes.
• Complete required delivery and installation documentation.
• Take photos or provide documentation when required by company procedures.
• Communicate with the Warehouse Manager and Delivery Team regarding completed deliveries, issues, or customer concerns.
• Maintain company equipment, tools, and vehicles in a clean and professional condition.

Required Qualifications

• Previous furniture assembly, delivery, installation, construction, or related experience preferred.
• Strong mechanical aptitude and ability to work with hand and power tools.
• Ability to safely lift, carry, and maneuver furniture.
• Strong attention to detail.
• Excellent communication and customer-service skills.
• Professional appearance and demeanor.
• Reliable transportation to and from the workplace.
• Ability to work independently while following company procedures.
• Ability to remain calm and professional when dealing with difficult or unexpected customer situations.
• Ability and willingness to travel for training when required.
• Ability to occasionally assist at the showroom or warehouse when business needs require.

Preferred Qualifications

• Experience assembling modular sofas or upholstered furniture.
• Experience providing in-home or white-glove delivery services.
• Experience working directly with customers in their homes.
• Familiarity with furniture installation and assembly tools.
• Experience handling high-end or premium furniture.
• Strong understanding of customer experience and service standards.

Physical Requirements

• Ability to repeatedly lift and carry furniture and related components.
• Ability to safely maneuver large furniture through doorways, hallways, stairs, and other tight spaces.
• Ability to stand, bend, kneel, reach, and work for extended periods.
• Ability to safely operate hand and power tools.
• Ability to work in various customer-home environments.

What Success Looks Like

A successful Preferred Assembler will:

• Arrive on time and prepared.
• Represent the company professionally.
• Treat every customer's home with respect.
• Handle furniture carefully.
• Assemble products correctly the first time.
• Pay attention to the smallest details.
• Communicate clearly with customers and the internal team.
• Leave the customer's home clean and organized.
• Make the customer feel confident that they chose the right company.

The Standard

The Preferred Assembler is not simply responsible for delivering and assembling a sofa.

They are responsible for delivering the entire customer experience.

Every interaction in the customer's home should reflect the quality, professionalism, and standards of our company.

Pay: From $20.00 per hour

Work Location: In person

Salary : $20