Operations Manager

Company Overview

7th Avenue (https://7thavenue.co) is a digitally-native furniture brand offering products that marry luxury design with functional day-to-day features. Our main product is a modular sofa collection we call “The World’s Greatest Modular Sofa” that includes features such as endless modularity, water-repellent and stain-resistant fabrics, removable and machine-washable covers, memory foam cushions, and many more. All products are sustainably-built, free from harmful chemicals, and designed to last 10 years or more.

Objective/Purpose

We are currently looking for an Operations Manager who will be responsible for being the first point of contact for any questions within the operations department and manage all customer related inquiries. This role will spend a large amount of their time working with the team directly on customer inquiries to ensure that we are continuously solving and enhancing the customer experience. Candidates should be able to show a high degree of customer and relationship management as they will handle all customer escalations within the Operations department. A high degree of cross-functional work will be done between our Customer Service and Sales teams. Team management will be done through monitoring and reporting on team performance. Process improvement will be a central objective in identifying and ensuring team execution in these areas. This position is responsible for ensuring that we meet our department goals and KPIs.

Roles & Responsibilities

• Ensure all outbound orders are shipped on a timely basis. No late orders where inventory is fully allocated.
• Daily review of inventory availability and ensuring customer orders are allocated and being shipped out quickly and accurately.
• Assist in monitoring inventory levels to ensure adequate stock is maintained.
• Communicate with a sense of urgency to our warehouse and management team.
• Works quickly and efficiently on any task.
• Assist in updating appropriate operational SOPs.
• Meet our Inbox 0 KPI where we respond to all inquiries by the end of the day.
• Maintain accurate records and databases related to operations.
• Ensure the timely completion of tasks and projects.
• High level of order auditing to ensure goals and objectives are met.
• Continuous improvement recognition of current processes to ensure constant efficiencies are being brought to the position.
  
  

Qualifications

• 10 years of experience in an operational role and at least 3 years in a management role at a company of similar size.
• Excellent communication skills - both written and verbal - with an extra emphasis on spelling and grammar, are of the utmost importance.
• Bachelor's degree in business, operations management, or a related field (preferred).
• Experience in general business operations and firm understanding of finance, accounting, supply chain management, sales, and planning
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to analyze data and generate reports with actionable insights.
• Detail-oriented with a focus on accuracy.
• Problem-solving and critical-thinking abilities.
• Ability to work independently and as part of a team.
• Knowledge of logistics and supply chain management is a plus.
• Technically Proficient/Experience with Google's suite of tools, NetSuite, Notion, Slack, Gorgias, Aircall, DispatchTrack or similar tools.
• Team player with a strong positive attitude.
• Be a creative problem solver that is the internal champion for our customers.
  
  

Job Type: Full-time

Pay: $BOE

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Company 401(k)
  
  

Schedule

• Monday to Friday, 8 AM - 6 PM
  
  

Ability To Commute/relocate

• Inglewood, CA 90302: Reliably commute or planning to relocate before starting work (Required)
  
  

Experience

• Operations: 10 years (Required)
  
  

Work Location: Hybrid in Inglewood, CA 90302