What are the responsibilities and job description for the Business Process Manager position at 7N?
Description for the Project Manager, Corporate Operations role :
The Project Manager will be a key member of the COO Office, responsible for providing comprehensive support to the Head of the COO Office and the Business Continuity Manager. This role will focus on tracking and reporting on the team’s Objectives and Key Results (OKRs) as well as assisting in the management and execution of business continuity program strategies. The ideal candidate will have strong analytical skills, a proactive mindset, and the ability to work collaboratively across various functions. This is a hybrid role reporting into our Jersey City, NJ office.
Responsibilities include, but are not limited to :
Collaborate with Business Continuity Program (BCP) Manager to establish administrative support model for Business Continuity Program
Monitor and facilitate updates to BCP, working with the Business Coordinators who are aligned with each line of business, to reflect changes in the business environment
Document and report on business continuity exercises and incidents
Provide administration and maintenance of the firm's emergency call notification tool
Conduct quarterly firm-wide automated call notification testing and maintenance of the emergency communication platform
Provide administrative support associated with training & awareness sessions for staff on business continuity
Objective and Key Result Management and Tracking
Support the Head of the COO Office in setting, tracking, and managing the team’s Objectives and Key Results (OKRs)
Collaborate with cross-functional teams to collect relevant data and performance metrics to track progress toward OKRs
Prepare regular reports, dashboards, and presentations on OKR progress and outcomes
Assist in the evaluation of OKRs at the end of each cycle to identify improvements for future iterations
Assist with other strategic initiatives as required by the COO office, including ad-hoc research and analysis for key decision-making and improving operational excellence
Perform other tasks and duties as required and assigned
Experience and Skills
Bachelor’s degree from an accredited university
Minimum 3 years of project management experience preferably in the financial services industry
Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights
Excellent organizational skills and the ability to handle multiple tasks simultaneously
Advanced proficiency with Microsoft Office Suite (Excel, PowerPoint, Word) and other business intelligence tools (e.g., Power BI, Tableau)
Excellent communication skills, both written and verbal, with the ability to interact with stakeholders at all levels
Ability to work independently and as part of a team in a fast-paced environment
Strong collaboration and team building skills
A proactive and results-driven mindset with a focus on continuous improvement
Ability to work under pressure and handle sensitive and confidential information
Strong attention to detail and the ability to maintain high standards of accuracy
Technology related experience is preferred and experience with business continuity, risk assessment, crisis management, OKR management, and key performance indicator metrics is beneficial