What are the responsibilities and job description for the Regional Manager - Oklahoma City position at 7Crew Enterprises?
As a Regional Manager at 7 Brew Coffee, you are a pivotal leader responsible for overseeing multiple stands, driving operational success, and embodying the 7 Brew mission to “brew smiles one cup at a time.” Your role ensures that Stand Managers and their teams deliver exceptional customer experiences, maintain operational excellence, and uphold the company’s vibrant culture across your region.
1. Accessibility and Communication
Be approachable and available to Stand Managers, team members, and upper management via calls, texts, and emails, providing timely support, guidance, and solutions.
Respond promptly to communications (e.g., emails, GroupMe, or other platforms) to ensure alignment and address operational needs.
Act as a resource for Stand Managers, offering problem-solving support for staffing, customer issues, or operational challenges.
2. Leadership and Attendance
Attend all required meetings, including leadership gatherings, regional meetings, and stand-level meetings, to align with company goals, strategies, and operational priorities.
Maintain a visible presence by regularly visiting stands to support teams, reinforce processes, and assess operational performance.
Foster open communication with Stand Managers, providing constructive feedback and holding them accountable for meeting expectations in customer service, efficiency, and financial performance.
3. Financial Responsibility
Achieve Cost of Goods Sold (COGS) and labor goals through effective oversight of stand operations, inventory management, and scheduling practices.
Monitor financial performance metrics across your region, identifying trends and implementing corrective actions to ensure profitability.
Collaborate with Stand Managers to optimize inventory ordering, reduce waste, and maintain cost efficiency while upholding quality standards.
4. Leadership Development
Identify, mentor, and develop high-potential Stand Managers and Shift Leads to build a robust leadership pipeline within your region.
Provide tailored training, resources, and opportunities to foster growth, ensuring leaders are equipped to excel in their roles and advance within 7 Brew.
Conduct regular performance reviews with Stand Managers to set goals, address challenges, and celebrate successes.
5. Driving Sales Growth
Analyze sales data to develop targeted strategies that increase customer traffic, boost average ticket size, and enhance customer loyalty.
Collaborate with upper management to align regional sales initiatives with company-wide objectives.
6. Fostering 7 Brew Culture
Champion 7 Brew’s culture of positivity, kindness, and hustle across all stands in your region, ensuring teams deliver fast, fun, and friendly service.
Promote a collaborative and inclusive environment where team members feel valued, empowered, and motivated to create “WOW moments” for customers and each other.
Encourage Stand Managers to organize team-building activities or community outreach events to strengthen team cohesion and community ties.
Model 7 Brew’s core values in all interactions, inspiring Stand Managers and teams to uphold the brand’s reputation for exceptional experiences.
7. Operational Excellence
Ensure stands maintain quick wait times (e.g., target drive-thru times of 3:30) and deliver exceptional customer service that aligns with 7 Brew’s brand standards.
Oversee the implementation of directives from upper management, ensuring consistency in processes, procedures, and quality across all stands.
Conduct regular stand audits to verify compliance with health, safety, and cleanliness standards, addressing any deficiencies promptly.
8. Feedback and Accountability
Provide regular, actionable feedback to Stand Managers to drive continuous improvement in customer service, operational efficiency, and financial performance.
Hold Stand Managers accountable for meeting expectations outlined in the Stand Manager Expectations, including scheduling, inventory management, and team development.
Use performance metrics and customer feedback to identify areas for improvement and celebrate successes across your region.