IT Site Operations Lead

Principle Duties (includes, but is not limited to): Lead IT Infrastructure operations by developing system health monitoring scorecards, dashboards, and key performance indicators to be reviewed during daily site flash meetings Systemic administration and remediation of IT issues with a relentless focus on customer service, SLAs and business continuity. Provide remote support for other Cryogenics sites as needed. Accountable for IT Compliance (SOX controls and CMMC 2.0 related to Infrastructure and ERP) including monthly audits, reports, account management, etc. Support on the remediation of IT Security vulnerabilities and partner with Cybersecurity to plan regular personnel training and awareness sessions Be trusted advisor to the site leadership team and recommend solutions that are in alignment with Crane’s global IT standards. Maintain software licensing compliance by ensuring that all software utilized by the site is organized and current. This is achieved with monthly audits in collaboration with the global IT team. Manage Azure Cloud environments to corporate standards and assist with O365 administration. Execute IT projects using structured waterfall and agile methodologies, collaborating with cross-functional business teams. Responsible for creating and maintaining robust processes and tools for secure asset management Drive lean process improvement in collaboration with cross functional teams to increase efficiencies within the IT Department and achieve organization goals. Communicate effectively with associates at all levels, demonstrating urgency and professionalism in resolving IT issues. Develop detailed project requirements and specifications by identifying project milestones, resources and budget and drive improvements through to completion. Prepares and presents detailed reports to executive management related to the backlog of enhancements and the progress of identified improvements. Participate as the primary IT contact in daily operations meetings (Flash), engaging with business challenges and Voice of the Customer Adopt a “Go to Gemba” mindset to observe and understand and improve work processes Create and maintain standard work documentation for IT processes and controls. Follow ITIL processes for support, helpdesk, and administration. Track helpdesk tickets systematically using Freshworks Perform other Duties as assigned. Essential Qualifications / Experience: 5 Years experience working in the IT Operations or Infrastructure Field, with a focus in systems administration and/or site support Working knowledge of IT infrastructure including Windows, Networking, Voice, Storage Experience with VSAN Virtual Platform Proficient in IT Security and Risk Compliance Proficient or familiarity with ITIL fundamentals Excellent analytical, mathematical, and creative problem-solving skills. Excellent written and oral communication skills. Excellent listening and interpersonal skills. Ability to conduct research into systems issues and products as required. Ability to communicate ideas in both technical and user-friendly (i.e. Non-IT speak) language. Highly self-motivated and directed. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong customer service orientation with demonstrated business partner influence Ability to thrive in a highly matrixed organization where boundaries are sometimes unclear. Working well across teams, functions and organizations. Ability to travel up to 10% as needed to support other Crane sites Preferred Experience: Bachelor’s degree in Computer Engineering, Computer Science, Electrical Engineering, Information Technology, or other related technical field. Experience with Juniper Switches Project Management Certification (PMP, PRINCE etc.) Vendor Management Technical Certifications Process & Change Management expertise Financial and Manufacturing process knowledge Lean Manufacturing principles 6 years of overall experience Competencies: Track record of driving incremental change via process and/or IT tools Ability to translate technical IT terminology into simple business speak Integrity and ethical qualities of the highest standard and comfort in raising awareness to concerns up the leadership chain of command Self-starter with desire to foster a sense of urgency when addressing customer and business concerns Demonstrated commitment to continuous improvement and employee productivity Must demonstrate strong analytical and problem solving thought process The ideal candidate will have the interest and aptitude for continued professional growth. He/She will possess the competencies and aspirations to progress in functions and levels beyond IT operations site leadership #LI-VD1 Crane Co. reserves the right to change or assign other duties to this position. The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of accountability and responsibility. These descriptions should not be considered to be all-inclusive listings of work requirements. Crane Co. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, physical or mental disability, pregnancy, medical condition, genetic information, or U.S. military or veteran status or any other characteristic protected under federal, state, or applicable local law, in recruiting, hiring, training and promoting. About CRANE ChemPharma & Energy CRANE ChemPharma & Energy (within Crane's Process Flow Technology segment) designs and manufactures a variety of high performance products including: highly engineered check valves, sleeved plug valves, lined valves, process ball valves, high performance butterfly valves, bellows sealed globe valves, aseptic and industrial diaphragm valves, multi/quarter-turn valves, actuation, sight glasses, lined pipe, fittings and hoses, and air operated diaphragm and peristaltic pumps. Its trusted brands (in alphabetical order) ALOYCO®, CENTER LINE®, COMPAC-NOZ®, CRANE®, DEPA®, DUO-CHEK®, ELRO®, FLOWSEAL®, JENKINS®, KROMBACH®, NOZ-CHEK®, PACIFIC VALVES®, RESISTOFLEX®, REVO®, SAUNDERS®, STOCKHAM®, TRIANGLE®, UNI-CHEK®, VALVES®, WTA®, and XOMOX® offer customers complete and innovative product portfolio designed for the most demanding corrosive, erosive, and high purity applications. Among the industries served are the chemical processing, biotechnology, pharmaceutical, oil & gas, refining, and power generation. About Crane Crane Co. is a diversified manufacturer of highly engineered industrial products. Founded in 1855, Crane provides products and solutions to customers in the aerospace, electronics, hydrocarbon processing, petrochemical, chemical, power generation, automated merchandising, transportation and other markets. The Company has three business segments: Aerospace & Electronics, Engineered Materials, and Process Flow Technologies. Headquartered in Stamford, Connecticut, Crane has approximately 11,000 employees and operates in 32 countries. Crane Co. is traded on the New York Stock Exchange (NYSE:CR) www.craneco.com 125-195k DOE This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status. This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status. At Crane, we believe that attracting and retaining the highest quality people is the best insurance of success. Our goal is to recruit talented people and train them within a culture that calls for performance with trust and respect. Join us. The unique backgrounds and differences of our associates make us stronger, more capable, and more successful. Beyond an associate’s base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non-cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement — as well as performance-based bonus programs for certain positions. Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.