What are the responsibilities and job description for the Front of House & Customer Experience Specialist position at 716 Fresh?
Front of House & Customer Experience Specialist
716 Fresh – Elma, NY
Pay: Starting at $17.00/hour
Hours: Approximately 20–40 hours per week based on business needs and availability. Must be available for opening shifts beginning at 7:00 AM.
About 716 Fresh
716 Fresh has been helping Western New Yorkers eat healthier for nearly 10 years. We offer chef-prepared meals, smoothies, healthy groceries, local products, catering, and delivery. We're proud to partner with local farms, healthcare providers, fitness organizations, and community wellness programs to make healthy eating simple and convenient.
If you enjoy helping people, staying organized, and working in a positive team environment, we'd love to meet you.
Position Summary
As our Front of House & Customer Experience Specialist, you'll be the first person our customers meet each day. You'll help create an exceptional customer experience while ensuring our store is prepared, organized, and operating smoothly.
This position requires someone who can work independently, stay organized, and take pride in making every customer's visit a great one.
Primary Responsibilities
Customer Experience
- Welcome every customer with a friendly, positive attitude.
- Answer questions and recommend meals, smoothies, and healthy products.
- Process customer purchases accurately.
- Answer phones and assist with customer inquiries.
- Help customers understand online ordering, delivery, and Wellness Benefit Cards.
Opening Responsibilities (7:00 AM)
- Pack daily online pickup and delivery orders before the store opens.
- Prepare the store for opening.
- Stock meal coolers and retail displays.
- Prepare the smoothie station.
- Complete opening checklist.
Food Preparation
- Prepare breakfast sandwiches fresh to order.
- Make smoothies and café items.
- Maintain excellent food quality and presentation.
- Follow all food safety and sanitation procedures.
Store Operations
- Stock meals, beverages, supplements, and local products.
- Rotate inventory using FIFO (First In, First Out).
- Maintain a clean, organized, and welcoming store.
- Assist with inventory and restocking throughout the day.
Team Support
- Assist with packing catering orders when needed.
- Help support kitchen operations during slower periods.
- Occasionally assist with deliveries if needed.
Qualifications
We're looking for someone who is:
- Friendly and outgoing
- Reliable and punctual
- Comfortable working independently
- Organized and detail-oriented
- Able to multitask in a fast-paced environment
- Passionate about providing outstanding customer service
- Interested in healthy food and wellness
Food service or customer service experience is preferred, but not required. We can teach the technical skills—we're looking for someone with a positive attitude and a strong work ethic.
Physical Requirements
- Ability to stand for extended periods.
- Lift up to 40 pounds.
- Work in refrigerated areas when stocking products.
- Maintain a fast-paced work environment while delivering exceptional customer service.
Why Join 716 Fresh?
- Starting pay of $17.00/hour
- Paid Time Off
- Vacation Time
- Cash Tips
- Performance-based wage increases
- Employee meal discounts
- Daytime hours
- Positive, locally owned work environment
- Opportunity to grow with a company celebrating nearly 10 years of serving Western New York
We're not just looking for an employee—we're looking for someone who wants to help us build the healthiest food destination in Western New York. If you're dependable, enjoy helping people, and take pride in your work, we'd love to hear from you.
Pay: From $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $17