eDiscovery Technical Lead

As one of the leading global law firms, we undertake the most important and challenging assignments for the world's leading companies, financial institutions and governments, helping them to achieve their objectives by solving their most complex and important legal issues. We believe that the strength in depth of our practices, our client relationships, our sector approach, the quality of our people and our global platform give us significant competitive advantage. Service Delivery Accountable for ensuring quality control process is adhered to in delivery of all services Ensure Litigation Support Specialist and Manager are made aware of all tasks/projects and the approach to delivery is discussed and confirmed with them Generate & adhere to recommendations, project plans, cost estimates, procedures and specifications, ensuring quotes are provided and instructions are agreed in writing Data processing of material received in various formats including native and load file mapping and ingestion, as well as exception handling Setup and customization of review platform, running searches and culling data, creating review batches, customizing coding templates, creating user roles and related permission settings Carry out native and load file productions according to specifications Resolve first line support queries and work with our second- and third-line support to ensure technical issues are resolved Act as a reference point for service issues, escalating any complaints from the Practice immediately to the team Manager and working with the Manager to address these Maintain project and product documentation Administration of software and hardware used by the eDiscovery team Assist with collection and reporting of statistics Assist in deploying LegalTech tools to enhance matter delivery efficiency and conduct regular maintenance and updates to ensure tools remain effective. Provide frontline support for client and Practice queries on LegalTech tools, and create or update user guides and FAQs to enhance understanding and use. Monitor and report on basic ROI metrics for LegalTech solutions and gather and analyze supplier performance feedback for continuous improvement. Document client requirements for new LegalTech use cases and manage, document changes to client instructions with flexibility and responsiveness. Collaborate with team members for common technical issue resolution and log and track support requests to identify recurring challenges for proactive resolution. Ensure defensible processes and data security procedures are adhered to at all times Collaborate with the global eDiscovery team as needed, ensuring seamless communication and support by updating and maintaining documentation on Monday.com, facilitating mutual assistance and efficiency. Subject Matter Expert Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools, GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars/presentations on relevant services and technology, ensuring knowledge is shared and training is provided to all team members Help prepare training materials for end users of LegalTech tools and participate in knowledge-sharing sessions to stay informed on LegalTech trends. Assist with data entry and analysis for usage trends, ensuring tools adhere to security and compliance standards to maintain integrity and reliability. Support and advise on LegalTech tools and processes while maintaining high standards through adherence to quality control and strategic planning processes. Attend seminars and presentations on LegalTech developments, ensuring alignment with the latest industry trends and fostering a culture of innovation within the team. Relationship Management Manage the expectations and interests of multiple practice stakeholders Provide specialist advice tailored to the individual needs of the client Characteristics, Skills & Experience Adopts a team-oriented approach and prepared to assist clients and colleagues (out of normal office hours) to meet deadlines Expected to be on call 24/7 during busy periods Strong attention to detail (especially on time consuming and repetitive tasks) Ability to earn respect of fellow team members Honest, open, diplomatic, and direct style Highly motivated Excellent interpersonal and communication skills Demonstrates strong commitment to maintaining high levels of customer service Performs well under pressure Approachable and willing to learn new skills, understand new platforms and technology and take on responsibility Assertive when necessary Appreciation of the culturally diverse environment in which the firm operates Proven experience of successfully supporting projects with all aspects of eDisclosure process Experience of using eDisclosure products such as Relativity, Reveal, Disco, Axcelerate, Nuix, Sharedo or Opus2 Ability to effectively communicate technical solutions and jargon to non-technical stakeholders Able to prioritise quickly, often in busy periods, in a calm manner Good office administration skills Quality assurance and customer service experience Attention to detail Appreciation of corporate business dynamics Ability to lead through collaboration with effective stakeholder management Able to work effectively with a wide range of teams (business leaders, product delivery etc.) The base salary range offered for this role will be between $115,000 and $145,000 and represents the firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate’s relevant experience, performance, qualifications, degrees and location, as well as the needs of the firm. The total compensation package for this position may include overtime pay, discretionary bonuses and other benefits. Technical Skills: This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required. This is the place where talent meets opportunity and where passion meets purpose. At Linklaters, the work we do means carving a path through unexplored territory, working on complex legal matters, across jurisdictions and borders and providing outstanding service and confidence to our clients. Having the vision to see things differently and the determination to deliver excellence, every time. That’s what makes us who we are. You can see your true potential connecting with dynamic colleagues all over the world, united by purpose and shared values and working together as one inclusive, collaborative team. With second to none training and support, this is the place where you meet your future. This is Linklaters. Be alert to fictitious job opportunity posts and offers of employment which claim to be in the name of Linklaters. We have been made aware of various recruitment-related scams which ask for upfront payments, for example, for office equipment and promise start up bonuses and reimbursement in return for such payments. These scams often involve the use of email addresses similar to a genuine domain name. Genuine emails from Linklaters only use the domain of “@linklaters.com”. We will never ask you to make payments for office equipment or otherwise as part of our recruitment process. If you are in doubt about a job opportunity that appears to relate to our firm, please get in touch using the contact details on our careers website at www.linklaters.com/careers. In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers. Your offer will be subject to the successful completion of these checks which will be initiated following your consent. As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We know that diversity makes us a better law firm and helps us attract the best talent, drive innovation with diversity of thought, and deliver the best experience to everyone who comes into contact with us. We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by the laws or regulations in the locations where we operate. Selection decisions, and the reasons for those decisions, are recorded at each stage of the selection process. Selection criteria and, where appropriate, technical skills tests are in place to measure an individual’s ability for the safe and effective performance of a job. Those involved in recruitment and selection decisions and processes are also provided with guidance on diversity issues. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance. Specific experience requirements advertised on a role do not intend to preclude applications from candidates who may have more or less experience. Our intention is only to indicate a guideline as to the necessary skills for the role as described.

Salary : $115,000 - $145,000