Zephyr Breakfast Floor Manager

About Company:

Hotel Phoenix rises at “Mile 0,” the historic terminus of the Western & Atlantic Railway and the very location of Atlanta’s founding. With its commanding presence at the gateway and centerpoint of Centennial Yards — one of the most ambitious new developments in Atlanta’s history — it signals a new era for a downtown that has long been neglected.

Hotel Phoenix is a bold, unapologetic statement of forward-looking confidence. It is the hotel Centennial Yards and downtown Atlanta deserves — a future-reaching hospitality experience inspired by the unique character, culture, and heritage of its location.

A standard-setting luxury hospitality experience, Hotel Phoenix is glamorous, world-class, and unmistakably of this place. It isn’t “Atlanta-themed;” it’s Atlanta revealed. True Southern hospitality without the clichés: anticipatory, proper, and delivered with warmth, charm, and sincerity.

Position Summary:

The Breakfast Floor Manager leads Zephyr Restaurant’s morning dining operation, creating a welcoming, polished, and efficient breakfast experience for hotel guests and local diners. This hands-on leader brings a bright personality, a service-first mindset, and enthusiasm for working early mornings. Through an active presence on the floor, the manager supports associates, anticipates guest needs, and sets a positive tone for the day while maintaining Hotel Phoenix’s service standards.

Essential Responsibilities:

· Lead daily breakfast service, remaining visible and approachable on the dining room floor and assisting the team throughout the shift.

· Oversee opening readiness, including dining room presentation, table settings, service stations, supplies, cleanliness, and point-of-sale readiness.

· Conduct morning pre-shift meetings to review reservations, expected business levels, menu updates, guest preferences, and service priorities.

· Coordinate hosts, servers, bartenders, and support associates to maintain balanced seating, timely service, and appropriate coverage.

· Welcome guests warmly, build relationships with repeat diners, and anticipate the needs of guests with varying schedules, including those with limited time for breakfast.

· Resolve guest concerns promptly and professionally, follow up to confirm satisfaction, and communicate recurring concerns to restaurant leadership.

· Partner with the culinary team to monitor ticket times, order accuracy, food presentation, and communication of allergies and dietary requests.

· Coach associates on hospitality, menu knowledge, service sequence, teamwork, and professional communication; support training and onboarding.

· Model respectful leadership and reinforce accountability for attendance, grooming, readiness, and consistent service standards.

· Monitor staffing needs and assist with shift assignments, break coverage, and labor management in partnership with restaurant leadership.

· Ensure accurate guest checks and adherence to cash handling, payment processing, and authorized discount and void procedures.

· Monitor supplies and communicate replenishment, equipment, and maintenance needs before they affect service.

· Reinforce food safety, sanitation, and workplace safety practices; promptly report hazards and incidents.

· Complete shift reports and communicate guest feedback, operational concerns, and follow-up needs during the handoff to the next service period.

Qualifications and Service Approach:

· Previous restaurant or hotel food and beverage experience, with demonstrated shift leadership or supervisory experience; breakfast service experience preferred.

· A warm, engaging personality and a genuine enjoyment of hospitality, guest interaction, and early morning work.

· Strong communication, organization, and problem-solving skills, with the ability to remain composed during busy service periods.

· A hands-on leadership style that supports associates, gives clear direction, and builds a collaborative team culture.

· Working knowledge of restaurant service standards, point-of-sale systems, cash handling, and food safety practices.

· Ability to complete required hotel training and obtain or maintain certifications required for assigned duties.

Schedule and Work Environment:

Must be available for early morning opening shifts, weekends, and holidays based on business needs. The role works primarily in an active restaurant environment and requires frequent standing, walking, bending, reaching, and moving service supplies. Essential duties may be performed with reasonable accommodation.

Service Expectations

Success in this role means guests feel welcomed and cared for, the team begins each morning prepared and supported, and breakfast service is consistently attentive, accurate, and timely.

This description outlines the primary duties of the position. Additional responsibilities may be assigned based on operational needs.