Flex Security Officer

Flex Security Officer (PM & Overnight)

Department: Security
Reports To: Director of Security / Security Supervisor
FLSA Status: Non-Exempt

Position Summary

The Flex Security Officer is responsible for maintaining a safe, secure, and welcoming environment for our guests, associates, visitors, and property. This position is scheduled primarily for PM and Overnight shifts and is expected to provide coverage across multiple shifts based on operational needs, call-outs, vacations, and special events. The ideal candidate is dependable, adaptable, and committed to delivering exceptional guest service while protecting Hotel Phoenix's people, property, and assets.

Essential Responsibilities

• Patrol all guest areas, back-of-house areas, parking facilities, and hotel grounds to ensure the safety and security of the property.
• Respond promptly and professionally to guest requests, emergencies, disturbances, and security incidents.
• Complete accurate incident, accident, and daily activity reports before the end of each shift.
• Monitor CCTV cameras, fire life safety systems, alarms, and access control systems.
• Control access to associate entrances, loading dock areas, and restricted locations while verifying credentials.
• Conduct bag inspections and enforce hotel security procedures in accordance with company policy.
• Assist guests with escorts, lockouts, lost and found, and other guest service requests.
• Work collaboratively with all hotel departments to resolve safety and security concerns.
• Respond appropriately to medical emergencies and assist emergency responders.
• Enforce hotel policies and procedures with professionalism, fairness, and respect.
• Maintain a visible security presence to deter theft, vandalism, and unauthorized activity.
• Support special events, VIP arrivals, and high-volume operations as assigned.
• Perform all other duties as assigned by Security Leadership.

Qualifications

• High school diploma or equivalent required.
• Previous hotel security, hospitality, military, or law enforcement experience preferred.
• Georgia Security Officer registration (if required) or ability to obtain.
• CPR, AED, and First Aid certification preferred or willingness to obtain.
• Strong verbal and written communication skills.
• Excellent customer service and conflict resolution skills.
• Ability to remain calm and make sound decisions during emergencies.
• Basic computer skills with the ability to complete electronic reports.

Physical Requirements

• Stand and walk for extended periods throughout the shift.
• Frequently climb stairs and patrol both indoor and outdoor areas.
• Lift and carry up to 50 pounds when necessary.
• Work in varying weather conditions.
• Respond quickly during emergency situations.

Schedule Expectations

• Must be available to work PM and Overnight shifts, including weekends and holidays.
• Must maintain a flexible schedule to cover call-outs, vacations, and special events.
• Overtime may be required based on operational needs.

Hotel Phoenix Culture – R.I.S.E.

Every hourly associate at Hotel Phoenix is expected to R.I.S.E. each day by living our core values and contributing to an exceptional guest and associate experience.

R – Respect

Treat every guest, associate, and visitor with courtesy, professionalism, and dignity. Foster a welcoming environment where everyone feels valued and safe.

I – Integrity

Demonstrate honesty, dependability, and professionalism in every action. Follow all hotel policies, safety procedures, and ethical standards, even when no one is watching.

S – Service

Deliver exceptional service by responding quickly, anticipating needs, communicating effectively, and creating positive experiences for both guests and fellow associates.

E – Excellence

Take pride in your work by maintaining high standards, remaining alert, continuously improving your skills, and performing every responsibility with care and attention to detail.

Associate Commitment

As a member of the Hotel Phoenix Security Team, I understand that safety, service, and professionalism go hand in hand. I commit to protecting our guests, associates, and property while living the R.I.S.E. values every day. Through respect, integrity, service, and excellence, I will help create a safe, welcoming, and exceptional experience for everyone who enters Hotel Phoenix.