What are the responsibilities and job description for the Lever II Technical Support Analyst position at 7 Layer IT Solutions?
Description
We're a dynamic IT firm specializing in tailored technical support and cutting-edge IT solutions for SMBs across L.A., Ventura, San Bernardino and Orange County. Currently, we're on the lookout for a driven Level II Technical Support Analyst eager to evolve alongside our rapidly expanding team. Join our small yet vibrant group and be part of our exciting growth journey!
DESCRIPTION OF RESPONSIBILITIES AND DUTIES:
- Provide mid-level technical support and troubleshooting for all versions of Windows clients including minor server support
- Troubleshoot and support of Microsoft Active Directory and all related services including Microsoft Office365, SharePoint and related cloud technologies;
- Provide assistance with Client Projects ranging from hardware and/or software installations and upgrade deployments, etc.
- Provide support for multiple on-premise and cloud-based network environments;
- Provide consistent work quality in a fast-paced environment with multiple deadlines;
- Create/Update documentation in support of client environments as needed;
- Provide timely and accurate progress status on all ongoing support issues, with an emphasis on client satisfaction;
- Utilize ticketing system to initiate, track and manage all support issues;
Requirements
- Minimum of 3 years of experience in Information Technology;
- Individual must possess good hardware, operating system and troubleshooting skills;
- Strong oral, client relation and written communication skills;
- Good time management and organizational skills;
- Must be a self-starter and able to multi-task;
- Microsoft, Cisco, VMware, Azure certifications are a plus;
- Experience with Professional Services Automation (PSA) and Remote Monitoring & Management (RMM) tools;
- Highly organized and strong attention to detail;
ADDITIONAL NOTES
- Employee must have his/her own transportation;
- Employee must be available for full-time employment;
- Up to 50% travel to on-site clients
- Mileage reimbursement for any travel to clients
BENEFITS:At 7 Layer IT Solutions we are constantly searching for unique ways to enhance the health and happiness of our team members. That is why we offer several benefits programs and onsite amenities. Our benefits include medical, dental, vison, and 401 K plans as well as vacation and sick time. We offer a unique Wellness Reimbursement Program because we are focused on supporting our employees’ physical and mental wellbeing. As a member, you will also have full access to the office amenities including our gym, shower, kitchen, and lounge room.
Salary : $30 - $40