What are the responsibilities and job description for the Front Desk Agent position at 7 Cedars?
Join our team at 7 Cedars Hotel, where hospitality meets the beauty of the Pacific Northwest. We are currently seeking a friendly, detail-oriented, and customer-focused Front Desk Agent to be the welcoming face of our hotel. The Front Desk Agent is responsible for efficiently helping guests. The scope of responsibility will include, but not be limited to: guest services, reservations, safety and security of guests, cross training with housekeeping and filling in on an as need basis, gift shop/coffee shop and coordinating with other departments.
*Native American hiring preference for qualified candidates.
ESSENTIAL FUNCTIONS
- Make room reservations for guests (over the phone, in person, etc.)
- Greet and check guests in and out of the hotel.
- Prepare for guest(s) arrival and ensure all paperwork is in good order.
- Coordinate and communicate with all departments to meet guests’ needs.
- Coordinate with Totem Rewards to ensure all guests are encouraged to participate in loyalty program.
- Assist with housekeeping and laundry duties as needed.
- Promote 7 Cedars Casino, Longhouse Market & Deli, Cedars at Dungeness, and other Resort/Jamestown S’Klallam Tribe properties to hotel guests.
- Assist guests with booking tours and excursions with business partners.
- Master Agilysys -Visual One and interface with Revenue Management (Luxe) for maximum utilization.
- Understand and maintain reputation management.
- Resolve guest conflicts and concerns while maintaining superior customer service.
- Follow all policies and regulations.
- Core competencies in current ADA and other regulatory expectations.
- Uphold and lead others in following 7 Cedars Resort’s mission and values.
- Perform miscellaneous duties as assigned.
QUALIFICATIONS
- 1-3 years in Hospitality field preferred.
- Casino knowledge preferred.
- Excellent verbal and written communication skills and ability to work collaboratively with hotel teams and guests.
- Ability to promote positive relationships with guests, clients, vendors and Resort teams.
- Strong organization, prioritization, and multi-tasking skills.
- Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining work processes.
- Strong knowledge of hospitality software.
- Must be flexible with hours and days worked; mornings, nights, weekdays, weekends and Holidays.
Why work for 7 Cedars?
Located on the scenic Olympic Peninsula, resort properties include 7 Cedars Casino Hotel, Cedars at Dungeness Golf Course, and the Longhouse Market & Deli. Our goal is to achieve success by delivering a fun, friendly, and personable experience, The 7 Cedars Resort Experience, to everyone!
We strive to provide a competitive and comprehensive benefits package for our employees. Full-time employees are eligible for health insurance (medical/dental/vision), paid vacation and sick time, 6 paid holidays plus 1 floating holiday, employer paid life insurance, wellness reimbursement programs, a shared leave program, and more!
All 7 Cedars employees enjoy free access to our employee assistance program, resort and local discounts including 50 cents/gallon off on fuel, 50% employee meals while on the clock and 20% otherwise, free golf, and the list goes on and on! All employees also have the option to join our 401K plan with no waiting period and a 4% company match, enroll in supplemental insurance, and have free access to a Merrill Lynch financial advisor.
Job Types: Full-time, Part-time
Pay: $17.23 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17 - $18