What are the responsibilities and job description for the SENIOR LOAN SERVICING REPRESENTATIVE position at 7 17 Credit Union?
Join a Team That Makes a Difference
At 7 17 Credit Union, our mission is simple: We help people improve their lives financially and support the communities we serve.
We are seeking a detail-oriented and member-focused Senior Loan Servicing Representative to support our Real Estate Lending team. In this role, you will serve as a subject matter expert in loan servicing while providing exceptional service to members, colleagues, investors, vendors, and other external partners.
If you have mortgage servicing experience, enjoy problem-solving, and take pride in accuracy and customer service, we'd love to hear from you.
What You'll Do
As a Senior Loan Servicing Representative, you will:
- Provide prompt, professional service to members by phone, in person, and through other communication channels.
- Process a variety of loan servicing transactions, including:
- Title work
- Loan payoffs
- Skip payments
- Loan servicing documentation
- Real estate tax collections
- Complete new loan set-up and funding transactions.
- Monitor and service adjustable-rate loans, including payment and rate changes.
- Perform escrow analysis and manage tax and insurance disbursements.
- Process loan corrections, adjustments, and amortization calculations.
- Prepare and submit timely reporting to investors, insurers, government agencies, and vendors.
- Balance general ledger accounts and process professional fee payments.
- Conduct quality control reviews and audits of loan files.
- Provide backup support and training assistance to other loan servicing team members.
- Build strong member relationships and enhance the overall member experience through every interaction.
Why Join 7 17 Credit Union?
- Competitive pay
- Supportive team environment
- Opportunities for professional growth
- Meaningful work that positively impacts members and communities
- Stable and respected financial institution
Apply Today
If you're looking for a rewarding career in mortgage and loan servicing with an organization committed to its members and employees, we encourage you to apply.
7 17 Credit Union is an Equal Opportunity Employer and values diversity in the workplace.
Qualifications:Qualifications
Required Education
- High school diploma or equivalent
Required Experience
- Minimum of 12 months of hands-on experience within the last 5 years processing or servicing first mortgage loans
Required Skills
- Strong attention to detail and accuracy
- Excellent customer service and communication skills
- Ability to maintain confidentiality
- Strong organization and time management skills
- Problem-solving and decision-making abilities
- Ability to learn and use financial software and systems
- Proficiency with Microsoft Excel (must pass Excel assessment)
- Ability to work independently and collaboratively in a team environment
What Makes You Successful
The ideal candidate will demonstrate:
- Professionalism and sound judgment
- Strong interpersonal skills
- A positive, member-first attitude
- Initiative and resourcefulness
- Commitment to accuracy and compliance
- Ability to manage multiple priorities while maintaining quality standards
Physical Requirements
- Primarily seated office environment with some standing and walking
- Ability to lift up to 10 pounds occasionally
- Frequent computer and phone use