Customer Service Officer

At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, ensuring growth that's purposeful and enduring. We prioritize clarity and intention, guiding each brand on a thoughtful journey toward authentic impact and lasting success.

We are seeking a professional and motivated Customer Service Officer to support customer engagement, relationship development, and sales initiatives. This role is ideal for individuals who enjoy interacting with people, understanding customer needs, presenting solutions, and contributing to a positive customer experience while supporting business growth.

• Engage with customers in a friendly, professional, and solutions-oriented manner.

• Identify customer needs and recommend appropriate products or services.

• Present product and service information clearly and confidently.

• Support sales opportunities through customer interactions and follow-ups.

• Assist with customer inquiries and provide timely, accurate information.

• Follow up with prospective and existing customers to support retention and sales growth.

• Maintain accurate customer records and activity information.

• Collaborate with team members to achieve customer service and sales objectives.

• Participate in ongoing training and professional development.

• High school diploma or equivalent required.

• Strong communication and interpersonal skills.

• Friendly, confident, and professional personality.

• Customer-focused and motivated to achieve results.

• Strong relationship-building and problem-solving abilities.

• Excellent organizational and multitasking skills.

• Reliable, adaptable, and self-motivated.

• Previous experience in sales, customer service, retail, hospitality, or account support is a plus but not required.