Description

SUMMARY:

Fortune favors the bold. Ace Hotel Brooklyn seeks kind, curious and industrious humans to join our family.

Ace Hotel’s home here is in Boerum Hill on the cusp of Downtown Brooklyn, at a geographical Venn diagram of overlapping energies — from the tree-lined streets and brownstones of Cobble Hill and Carroll Gardens all the way down to the restless East River. The ever-evolving intersection of everything. Ace Brooklyn is anchored by a vibrant culinary program that’s as inspired and culturally alive as the neighborhoods around us. As You Are is an all-day affair, a bar, restaurant and bakery that serves seasonal, from-scratch fare dawn and through dusk. The Lobby is our womb-like hub offering all who pass through a place to enjoy a coffee, a cocktail or a comforting bite. Now all we need is you.

Servers at Ace Hotel Brooklyn are responsible for identifying the needs of our guests and accommodating those needs. Serving the guests quickly and efficiently with complete knowledge of the restaurant menu. Maintaining station in a clean and orderly manner throughout the shift and upholding Department of Health standards at all times.

CORE FOCUS & ESSENTIAL RESPONSIBILITIES 
Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.

• Work, and act in a manner consistent with the mission of Ace Hotel.
• Warmly greet and acknowledge guests upon arrival and/or while moving through restaurant 
• Remain fully knowledgeable of all menu offerings, acceptable modifications, allergy protocols, and any other information needed to maintain guest satisfaction and safety
• Practice responsible alcoholic beverage service (including age verification) and report any issues to management
• Record orders into the POS accurately and immediately after having received them
• Bring dishes to appropriate guests, adhering to table and seat numbers, after inspected by the expeditor
• Ensure guests have appropriate utensils for each course and dish
• Maintain current and accurate knowledge of the menu and be able to answer guest questions about dish ingredients and preparations
• Recognize, engage, and learn the names and preferences of regular guests
• Work with fellow employees and management, in a friendly and communicative manner, to meet guests’ needs and support the operation of the restaurant
• Accept guest payment, process credit card charges and/or room charges, and make change upholding Ace Hotel, PCI, and cash handling procedures
• Participate in daily pre-shift meetings and any scheduled employee meetings
• Responsible for all areas of server checklist on a daily basis
• Maintain cleanliness and sanitation of work areas, any assigned tables, glassware, utensils, and service equipment
• Adhere to Ace Hotel Covid guidelines
• Stock service stations with necessary product and service tools (i.e. china, ice, glassware, silverware, to go items, napkins, straws, etc.) as needed
• Report all equipment problems, damage, and dining room maintenance issues to managers
• Utilize employee entrance and back of house elevators during working hours 
• Be knowledgeable of property facilities, services, hours of operation, in-house events, and promote property outlets to better assist guests 
• Maintain confidentiality of guest, employee, and company information
• Perform additional duties as requested by department managers and supervisors

Qualifications

ESSENTIAL QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
• Prioritize and organize work assignments, have timely follow up and execution. 
• Have superb time management skills.
• Maintain complete knowledge of all hotel services/features and hours of operation.
• Other language, mathematical, and reasoning abilities as outlined below.
• Ability to comply with physical demands as outlined below.
• Knowledge and understanding of Ace Hotel Culture & initiatives
• Ability to compute basic mathematical calculations.
• If applicable, must meet any required minimum age to serve alcohol.
• Must be able to maintain a flexible work schedule.

REQUIRED EDUCATION and/or EXPERIENCE 
Minimum 1 year previous experience working in the restaurant industry and a similar-sized restaurant. Additional restaurant experience (barista, busser, etc.) preferred. Additional certifications (ServSafe, TiPS, etc.) preferred. 

LANGUAGE, MATHEMATICAL, and REASONING ABILITIES 
Candidate must meet the following cognitive abilities:

• Ability to understand service needs and requests.
• Ability to acknowledge requests in a polite manner.
• Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).
• Ability to apply logical thinking and understanding to carry out written and oral instructions.
• Ability to address and solve problems involving guest and operational issues.
• Ability to compute basic mathematical calculations.

PHYSICAL DEMANDS / WORK ENVIRONMENT 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this
job. The typical environment is an office atmosphere with ambient room temperatures, ambient lighting, and common office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit, walk, and stand continuously.
• Lift / carry 10lbs/4.5kg (frequently) and 25lbs/12kg (occasionally)
• Bend, squat, crawl, and reach above shoulder level.
• Use dominant hand coordination for simple grasping, pushing/pulling, and fine manipulation.
• May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.

We are an equal opportunity employer, committed to a diverse workforce.

Salary : $11