Pro Bono Coordinator

Position Summary:

The Pro Bono Coordinator reports to the Pro Bono Director and is responsible for implementing and supporting various pro bono initiatives and activities. This includes collaborating with 603 Legal Aid’s (603LA) managers, attorneys, paralegals and intake staff; supporting and contributing to the development of new and innovative volunteer opportunities for volunteer attorneys and law students; assisting with the coordination of training; developing and assisting with pro bono legal advice clinics and other projects; and providing administrative support to ensure the efficiency of 603LA’s pro bono efforts.

Essential Duties and Responsibilities:

• Contribute to the development and operation of 603LA’s overall pro bono legal services efforts.
• Evaluate cases for pro bono eligibility, suitability, and referral consistent with the organization’s pro bono protocols.
• Facilitate pro bono client queries, screening, and processing; help identify opportunities and attorneys to perform work and other volunteers to engage in pro bono service.
• Organize and facilitate pro bono clinic activities.
• Support pro bono case assignment and case management utilizing 603LA’s case management system including case tracking, case closing, and ensuring accurate staff notes and volunteer time records.
• Actively support 603LA case referral efforts including through phone and email outreach to attorneys and through the development of case profile summaries.
• Develop and maintain systems for tracking volunteer data to, among other things, assist with appropriately matching clients with volunteer attorneys.
• Assist with the development of legal resources and training materials to assist clients and attorney volunteers.
• Gather program outcome, survey, and other program-related data for reports to the Board of Directors and funders, as well as for public facing materials (i.e., newsletters, websites, etc.).
• Handle the implementation, reporting, and follow-up for CLE training and community events including Celebrate Pro Bono Month. Responsible for event logistics including registration, presenters, publicity, staffing, technology, materials/handouts, and refreshments.
• Collaborate in the development of partnerships and alliances with attorneys, law firms, law schools, bar associations, and local pro bono groups, as it relates to recruiting and retaining volunteers.
• Support volunteer attorneys by providing information, responding to inquiries, and conducting basic legal research where necessary.
• Develop and maintain a pro bono case referral packet. Prepare documents to assist volunteers in the representation of clients. Link volunteers with substantive law experts for case handling support.
• Participate in and support volunteer attorney recruitment efforts and recognition programs.
• Develop and implement systems to measure volunteer attorney and client satisfaction with the services of 603LA.
• Abide by all professional and ethical standards of excellence.
• Perform other tasks and duties as assigned or required.

Job Requirements:

• Minimum of an associate degree or paralegal certificate, or commensurate experience.
• 3 to 5 years of experience as a program coordinator or paralegal preferred, or related experience and/or training.
• Strong organizational, time management, and project management abilities.
• Experience with grant writing, reporting, and fundraising is highly valued.
• Excellent oral and written communication competency with attention to detail.
• Strong interpersonal skills, empathy, and the ability to work collaboratively with diverse groups, including clients, staff, board members, and external partners.
• Ability to foster collaboration and facilitate teamwork across lines of identity and difference.
• Experience building and maintaining relationships with community partners, stakeholders, and funders.
• Commitment to social, economic, and racial justice, and experience working with marginalized or low-income communities.
• Openness to technology and innovation in legal service delivery (e.g., developing legal resources, using content management systems, leveraging tech for access to justice).
• Ability to propose and implement technology, fiscal, and human resource innovations to improve organizational effectiveness.
• Advanced proficiency in computer technology, including Microsoft Office Suite and client database systems.
• Initiative, resourcefulness, and adaptability in a dynamic nonprofit environment.
• Commitment to the mission and values of legal aid and public interest law.
• Good judgment, a sense of humor, and the ability to maintain a positive, visionary leadership style.
• Spanish language or other language skills preferred.

Salary/Benefits:

This position is full-time (37.5 hours weekly) and considered exempt for the purpose of federal wage/hour law. This position will be hybrid, three days in the office and two days from home, after an initial 90-day introductory period. Salary DOE, plus benefits package including medical, retirement, life and disability and generous paid time off. The Pro Bono Coordinator position is based in our Concord, NH office.