Assistant Community/Property Manager

Job description

We are looking for someone who has a desire to learn, possesses a positive attitude, and a commitment to excellence. Come join an exciting team that thrives on teamwork collaboration and growth!

About this position:

The Assistant Community Manager will report to the Community Manager (CM) and will be responsible for spearheading the leasing efforts at the Property, as well as marketing and resident relations. In addition, they will be responsible for ensuring all the tenant and financial data is recorded properly through the different computer software that the Property uses.

Responsibilities:

· Collect and process rent payments.

· Provide outstanding customer service while addressing prospective residents, current residents, vendors, and colleagues.

· Complete supply inventory for the Leasing Office.

· Demonstrate a strong sense of pride and accountability for the community.

· Assist with managing the Airbnb cleaning schedule and walkthroughs.

· Effectively show the community to prospective residents. Apply property knowledge to clients’ needs by communicating the features and benefits.

· Demonstrate strong customer service while guiding the prospective residents through the leasing and move-in processes, while adhering to the company procedures and ensuring compliance with Fair Housing requirements.

· Close the sale.

· Assist in the lease renewal process, by distributing and following up on renewal notices to current residents in an organized and consistent manner.

· Lead the eviction process in accordance with state laws and in partnership with legal counsel.

· Adhere to the proper procedures regarding issuing notices and appearing in court, as needed.

· Maintain an accurate and updated inventory of apartments available to rent, a list of prospective residents to conduct follow-ups, and a list of current resident information concerning renewals.

· Process maintenance service requests and inform the maintenance team in a timely manner. Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.

· Ensure clear and consistent communication between the Leasing Office team and the Maintenance team.

· Process rental applications, conduct background checks, and verify rental history and income.

· Maintain marketing and advertising sources routinely; drive online and local presence. Monitor advertising effectiveness. Propose marketing strategies and social events for current and prospective residents.

· Comply with federal, state, and company policies, procedures, and regulations.

· Contribute to cleanliness and curb appeal of the community on a continuing basis.

· Distribute company or community-issued notices to residents (email and facilitate door notices when applicable).

· Represent the company in a professional manner at all times.

· Generates and delivers general correspondence to residents, vendors, and prospective residents such as lease violations, certificates of insurance updates, application rejection letters, etc.

· Inspects condition of move-outs in a timely manner in order to document charges prior to reconciling security deposits.

· Maintains collection policy for residents who moved out with a balance on their account.

· Assists in monitoring property condition; report concerns/liabilities to property manager/maintenance supervisor.

· Performs general office duties, such as: answering the telephone; writing service requests, newsletters, filing, monitoring and ordering office supplies and printed materials, etc.

· Oversees day-to-day functions in all departments (Maintenance, Leasing, Porters) in the absence of the Community Manager.

· ACM must assist the CM with overseeing the staff and provide direction as necessary.

· Auditing lease files (acts as an agent to authorize leases).

· Assist CM and staff with Ad hoc duties when needed.

QUALIFICATIONS

· Strong administrative support skills: drafting letters, and emails, resolving/answering resident inquiries, and conducting unit/property inspections.

· Highly approachable personality with strong interpersonal and customer service skills.

· Strong time management and organizational skills.

· At least 2 years of experience in the real estate management field.

· Experience in a fast-paced, professional environment.

· Prior experience with the computer software Yardi is a plus.

· Experience in reading and obtaining basic information within leases.

· Must possess a strong ability to lead.

· Must be able to make decisions, especially while under pressure.

· Must be able to maintain a positive attitude while under pressure.

Job Type: Full-time

Pay: $57,500.00 - $60,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Professional development assistance

Experience level:

• 2 years

Schedule:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Danbury, CT 06810: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Property Management: 2 years (Required)

Work Location: In person

Salary : $57,500 - $60,000