Bilingual Front Desk/Receptionist - Pembroke

Job Description: Bilingual Front Desk Receptionist (Pembroke Pines)

As a Bilingual Front Desk Receptionist, you will handle appointment scheduling, provide excellent customer service, manage office schedules, and ensure clear communication between patients and healthcare providers in both English and Spanish.

Key Responsibilities:

• Schedule Appointments: Arrange appointments and follow-ups while managing the office calendar.
• Patient Communication: Confirm appointments, provide instructions, and answer patient questions in English and Spanish.
• Coordinate with Providers: Work with client and staff to adjust schedules and keep everyone informed.
• Manage Patient Records: Keep patient records up-to-date and accurate.
• Reminder Calls: Call patients to remind them of upcoming appointments in both languages.
• Handle Inquiries: Answer patient questions and provide information on office policies, procedures, and care instructions.
• Office Support: Assist with general office duties like filing and data entry.

Skills & Qualifications:

• Bilingual: Fluent in English and Spanish, with strong communication skills in both languages.
• Organized: Ability to multitask and manage a busy schedule effectively.
• Customer Service: Patient-focused with a commitment to excellent service.
• Computer Skills: Skilled in scheduling software and office applications like Microsoft Office.
• Attention to Detail: Accurate record-keeping and handling of sensitive information.