Assistant Account Manager – 3PL Fulfillment Operations

About Us

5 Logistics (5L) is a premier 3PL fulfillment center headquartered in Denver, CO. We

specialize in providing top-tier logistics, warehousing, and fulfillment solutions for a diverse

portfolio of clients. We are looking for a highly organized and proactive Assistant Account

Manager to join our growing team.

Position Summary

The Assistant Account Manager serves as a vital link between 5 Logistics and our fulfillment

clients. You will oversee aspects of daily order management, inbound receiving, and

inventory accuracy to ensure client satisfaction. This role requires a balance of customer

service expertise, operational understanding, and attention to detail. You will coordinate

closely with warehouse leads, operations management, and clients to maintain smooth

workflows, resolve exceptions, and ensure adherence to service level agreements (SLAs).

Key Responsibilities

Order Management & Processing

-Oversee the daily processing of Sales Orders for assigned client accounts in accordance

with SLA guidelines.

-Execute manual order entry, receives, and transfer orders on behalf of clients for

inbound shipments, outbound orders, or kitting & assembly projects.

-Manage order edits, post-release cancellations, and customer-requested rework.

-Call shipping carriers' customer support lines to modify or cancel shipments that have

already left our facility and require intervention.

-Create returns and generate return labels for clients when requested

-Assist with LTL shipment coordination, confirming weights, dimensions, and order

readiness.

Inventory & Receiving Coordination

-Conduct inventory quantity verifications.

-Collaborate daily with the warehouse team to track Inbound Shipments, keeping clients

informed of receiving progress and potential delays.

-Send targeted communications regarding inbound shipments (e.g., notifying clients

when inventory has arrived but requires a replenishment/receipt entry in the system).

-Research discrepancies related to order entry, API syncing, bundles, inventory, picking,

packing, or shipping, providing clients with detailed explanations of the root cause.

-Maintain WMS accuracy by ensuring old or open Inbound Shipments are reviewed and

closed out weekly.

Client Administration & Support

-Perform extra services such as requesting carton or shipping labels directly from

retailers' or wholesalers' backend portals.

-Create custom paperwork on behalf of clients, including packing slips, customer notes,

carrier notes, and BOLs.

-Print special labels for outbound orders or kitting projects (pallet labels, carton labels,

UPCs, ASINs, vendor-specific labels, etc.).

-Collect and synthesize fulfillment data per written client requests, which includes

running specific reports, pulling tracking numbers, or assessing costs.

-Submit support tickets to WMS/OMS providers on behalf of the client for system issues.

-Support ad-hoc customer projects by clearly defining project scope and goals to internal

teams.

-Document client-specific processes and SOPs to ensure continuity of service across the

team.

-Bill non-automated charges to client accounts, such as LTL shipping fees,

cancellation/editing fees, account management labor, and project labor.

Qualifications & Requirements

-1–3 years of experience in account management, customer service, or logistics/3PL

operations.

-Familiarity with Warehouse Management Systems (WMS) and Order Management

Systems (OMS)

-Exceptional problem-solving skills and the ability to conduct deep-dive research into

inventory and shipping discrepancies.

-Strong written and verbal communication skills, with a proven ability to synthesize data

and explain technical or operational issues clearly to clients.

-High attention to detail, specifically regarding data entry, billing, and order routing.

Pay: $52,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $52,000