Personal Lines Account Manager

The Account Manager manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making. Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations. Provides a high level of support to Producers and Account Managers in maintaining, and expanding business. May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures. Along with helping the day to day flow of the department where needed, which includes changes to accounts, mailing of policies and quoting. · Makes decisions on books of insurance business for which the incumbent is responsible. · Works closely with Account Managers, Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures. · Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts. · Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. · Stays abreast of changes in the insurance industry and other external conditions that may impact their clients. · Makes appropriate recommendations to clients in response to those changes independent of manager approval. · Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve. · May also negotiate with underwriters and carriers. · Troubleshoots claims and billing issues. · Responsible for overall retention of accounts in assigned book of business. · Develops new business from existing accounts and assigned leads, and contributes to meeting departmental production goals. · Identifies and follows-up on cross-selling opportunities when appropriate. · Manages, organizes, and conducts client meetings when necessary. · Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary. · Ensures the accuracy of data in those systems. · Travels on company business as required. · Prepares reports for management as required. · Attends industry related continuing education training and courses. · Performs other duties and projects as assigned. Required Knowledge, Skills, Abilities and Experience · Excellent oral and written English communications skills. · Superior customer service and problem solving skills. · Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems. · Ability to work in a team environment. · Ability to work a regular, full-time work schedule at HUB’s facility(s) and ability to travel on business when required. Licensing or Certification Requirements: · Minimum of a FL 4-40; must be willing to obtain 2-20 or 20-44 P&C License if not already completed · Current with all necessary CE credits in required lines and states Department Account Management & Service Required Experience: 2-5 years of relevant experience Required Travel: No Travel Required Required Education: High school or equivalent Department Account Management & Service Required Experience: 2-5 years of relevant experience Required Travel: Negligible Required Education: Bachelor's degree (4-year degree) HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Hi, we’re HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control. About HUB International Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.