What are the responsibilities and job description for the Sales Team Manager position at 5B's?
Inside Sales Team Manager
Lead the Buzz at 5B's — Where Coaching, Accountability, and Customer Care Drive Growth
As one of the largest apparel decorators in the U.S., we're looking for a Sales Manager to lead our Inside B2B Sales Team. This leadership role is responsible for developing, coaching, and managing a team of Inside Sales Representatives who support businesses nationwide. The ideal candidate is a strong communicator, proven leader, and process-oriented professional who enjoys helping others succeed while driving sales performance and exceptional customer experiences.
What You'll Do
- Lead, coach, and develop a team of B2B Sales Representatives to achieve individual and team performance goals
- Monitor sales activity, quote follow-ups, and customer engagement levels
- Support onboarding and training of new sales team members, helping them learn products, processes, and sales best practices
- Foster a culture of accountability, professionalism, and customer-focused service
- Work closely with Sales Representatives to identify opportunities for growth within existing customer accounts
- Assist with escalated customer concerns and help resolve issues quickly
- Collaborate with production, customer service, and upper management to improve communication and customer outcomes
- Analyze sales data and trends to identify areas for improvement and develop action plans
- Support company sales initiatives and strategic growth objectives
What It Takes to Succeed
- Previous experience in leadership, or team management required
- Strong B2B sales, or similar background, preferably in manufacturing, promotional products, apparel, or a related industry
- Demonstrated ability to coach, mentor, and motivate employees
- Excellent verbal and written communication skills
- Strong organizational and time-management abilities
- Experience analyzing performance metrics and implementing improvements
- Proficiency with CRM systems, Microsoft Outlook, Word, and Excel
- Positive attitude, strong work ethic, and commitment to continuous improvement
This role does not require travel. However, employees may have the opportunity to travel to trade shows and industry events as they take on more advanced responsibilities within the company.
Competitive annual salary ranging from $65,000 to $85,000, commensurate with experience and qualifications. We value expertise, professional growth, and the unique strengths each team member brings to our organization.
Success in the First 90 Days
- Learning 5B's products, decorating capabilities, customers, and sales processes
- Building relationships with individual team members and key internal departments
- Understanding current performance metrics and identifying coaching opportunities
- Establishing regular accountability and communication rhythms with the sales team
- Supporting representatives in managing inbound opportunities, customer relationships, and quote follow-up
- Developing a plan to improve team performance, customer retention, and sales growth
Why You’ll Love Working at 5B’s
- Weekly pay — because your work deserves recognition now
- Health, dental, and vision benefits to keep you and your family covered
- Paid holidays and vacation
- Employee discount in B-Wear store
- 401k with employer match
- A team culture built on collaboration, respect, and a little bit of fun
- A strong focus on quality and continuous improvement
“Bee” part of a legacy: From our family’s basement to a 225,000 sq. ft. facility—this is where passion meets production.
Ready to Bee Part of Something Bigger?
Apply online at www.5Bs.com, on Indeed, or stop by in person:
1000 5B’s Dr, Zanesville, OH
Call us at 740-454-8453
Walk-ins welcome: Mon–Fri, 9AM–5PM
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- This position is fully on-site in the Zanesville, Ohio. Are you able to reliably work on-site during normal business hours?
Experience:
- Team management: 4 years (Preferred)
Work Location: In person
Salary : $65,000 - $85,000