Front Desk / Box Office Associate

DESCRIPTION

Front Desk / Box Office Associate (Box Office)

59E59 Theaters

The Elysabeth Kleinhans Theatrical Foundation Inc.

New York, NY

The Elysabeth Kleinhans Theatrical Foundation is a not-for-profit operating foundation which owns and operates 59E59 Theaters, a lively venue with a 195-seat theater, a 99-seat theater and a 40-60 seat flexible theater. 59E59 Theaters presents a year-round curated program of about 34 Off Broadway productions that are nurtured and supported through highly-subsidized rental rates that include: technical, ticketing, FOH, marketing & advertising, facilities, and press services.

59E59 Theaters seeks a qualified candidate for the role of FRONT DESK/BOX OFFICE ASSOCIATE.

Job Description:

The Front Desk / Box Office Associate is responsible for greeting visitors to the theater on weekday mornings, and providing customer service as part of the Box Office team.

In alignment with our Community Agreement, The Front Desk Associate is responsible for upholding 59E59’s mission, our dedication to inclusion, diversity, equity and accessibility (IDEA) in the workplace, and our commitment to be an anti-racist organization.

Reports to: Box Office Manager

Hours: part-time, Monday to Friday, 8am-12pm required.

General availability for other weekdays, weekends and evening shifts a plus.

Duties include, but are not limited to:

• receiving deliveries,

• signing in and directing visitors,

• in-person and telephone ticket sales,

• distributing tickets at will call,

• processing email ticket orders through Spektrix, and

• providing exceptional customer service to theater members, single ticket buyers and visiting theater companies.

A strong performing-arts background, cash-handling and customer service experience is required. Performing-arts box office experience is preferred, particularly with computerized ticketing systems and window sales. Experience in Google Drive (Docs/Sheets/Forms) is a plus.

Qualifications/Requirements:

The ideal candidate will be detail-oriented, meticulous, aggressively punctual, even-tempered, kind, good-humored, professional in appearance and clear in both spoken and written communication.

• Must be proficient in Google Docs, Sheets and Forms

• Strong organizational and communication skills

• Customer service and cash-handling experience

• Strong performing-arts background

• The ability to work independently

• Strong interpersonal written and oral communication skills

• Additional duties as assigned by Box Office Manager

SALARY

$19.50 per hour

This job description is intended to convey information essential to understanding the scope of the position and is not intended to be an exhaustive list of experience, skills, efforts, duties, responsibilities or working conditions associated with the position.

Qualified candidates should email a cover letter (in body of email) and resume (as a Word or PDF attachment) including 2-3 work references to [email protected], with your full name/Box Office and Front Desk Associate in the subject line. Only those considered to be good candidates for the position will be contacted. No phone calls please.

59E59 Theaters is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. BIPOC applicants and candidates from populations underrepresented in the theater field are strongly encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, familial status, sexual orientation, national origin, ability, age, or veteran status.

SALARY

$19.50 – $19.50 per hour