SUMMARY: Assisting the manager in coordinating people, activities and available resources in order to maximize the successful operation of the property. Assist the manager in ensuring the operations of the property complies with the policies and procedures, Fair Housing and other applicable laws and regulations governing our operations.

DUTIES, SKILLS AND RESPONSIBILITIES:

• Welcomes and shows prospective residents the property utilizing Company leasing techniques and expectations.
• Demonstrates leasing techniques to the leasing office team and communicates expectations.
• Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor.

• Knowledge and ability to process program applications from waitlist to move in.

• Ability to complete all application/recertification processes required through program requirements applicable to the property.
• Ensures office is opened on schedule and that office and model apartments are maintained in a clean condition.
• Host/Attend regular community team meetings to communicate goals, progress toward goals and expectations and identifies actions to achieve objectives.
• Assist staff in all core business processes, including leasing, resident relations, marketing, maintenance, adhering to city and/or affordable program requirements, accounts receivable, vendor relations.

• Accurate and on-time submission of all reports.

• Adhere to all federal, state and local employment law as well as and all processes, policies and procedures.
• Ensure compliance with all Affordable Programs regulations and/or other federal, state and local requirements applicable to property.
• Strong skills in OneSite, EIV and TRACS program are essential.
• Maintain proper records for all applicable programs to site.
• Must be able to read, write and communicate effectively.
• Ability to interact professionally with residents, vendors, contractors and clients.
• Mathematical skills are required.
• Proficiency in using property management software(s) used by the Company, as well as Microsoft Office (Word, Excel and PowerPoint) in order to complete required reports and employment documents.

• Must have basic knowledge of Fair Housing Laws, OSHA Requirements, EEOC Laws, and Local, City and State Ordinances.

• Performs light housekeeping as necessary.

• Physically walks and inspects property as required by city and or affordable program regulations and/or requirement.

• Complete market survey’s to assist with strategic planning.

• Attend on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics.

• Maintain required logs.
• Adhere to policy and procedure changes.

• Identifies existing and potential barriers to the successful accomplishment of property and share with supervisor.

• Takes a hands-on approach to any necessary duties to ensure the job is completed.
• Strives to meet resident needs and create win/win situations.

• Follows through on resident problems to satisfactory resolution and communicate problems to supervisor.
• Maintains an awareness of training resources available and adhere to training requirements.

• Upholds high standards of honesty for self and team members.

• Maintains relationships with residents, associates and vendors on a professional level at all times.

• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Knowledge and 1 to 2 years of experience in multi-family property management and/or sales experience.

• Ability to clearly and effectively communicate both verbally and in writing.

• Have a positive attitude and keep a solution-based and customer-focused mindset at all times.
• Proven employment history of property management, sales, marketing and customer service background sufficient to manage the day to day operations, preferred.

• Maintain high legal/ethical standards in all work related decisions.
• Take pride in quality of work and attention to detail.
• Professional in-person and phone presence and etiquette.

• Capacity to work with little supervision using effective time management and organizational skills.

• Complete tasks and projects within deadlines.
• Partner with team to resolve issues and highlight opportunities.

• Capable of working in a team environment and maintaining effective and respectful working relationships with fellow employees, suppliers, and vendors.
• May be required to assist in special projects or activities designated by company. This may include due diligence, property acquisition/disposition, serving on or participating in company sponsored or sanctioned committees, organizations, functions, etc.
• Follow the Company’s confidentiality policy and ensure that the operations, activities and business affairs of the Company and clients are kept confidential.

DEGREES/CERTIFICATIONS/ASSOCATION MEMBERSHIPS/TRAINING:

• National Apartment Leasing Professional (NALP) preferred.
• Fair Housing Training and LIHTC training preferred
• Uniform Physical Condition Standards (UPCS)/REAC Inspection preferred.
• Electronic Income Verification (EIV) system preferred.
• Knowledge of HUD Subsidy Programs.

OTHER ASPECTS:

• Must have flexibility to work at other properties, as required by management team.

• Function as a member of the Property Emergency Team to assist with hazardous weather problems, fires, floods, freezes, etc.
• Follow the Company’s confidentiality policy and ensure that the operations, activities and business affairs of the Company and clients are kept confidential. You are expected to respect and maintain the confidentiality of medical information of other employees.

• Adhere to the highest legal and ethical standards/practices.
• Practice proper safety techniques in accordance with the Company and Community procedures.

• Ensure accuracy of time clock punches and approve timecard at the end of each pay period.
• May be required to assist in special projects or activities designated by company. This may include due diligence, property acquisition/disposition, serving on or participating in company sponsored or sanctioned committees, organizations, functions, etc.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Walk, site, use hands, talk and hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, or crouch. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus and be able to view computer screens, mobile devices and other electronic equipment for extended period of time where visual strain may result.
• Must be able to physically access all exterior and interior parts of the property, including common areas and amenities.
• Must be able to push, pull, lift, carry or maneuver weights up to twenty (20) pounds independently.
• Travel within and outside of assigned geographical area. Will be required to conduct and attend training programs, business meetings, etc. May require airline travel, out of town and/or overnight trips.

• Must have reliable transportation.

• Will be periodically called upon to work outside of normal working hours including, but not limited to every weekend and holidays.
• Must handle stressful, urgent, novel and diverse work problems on a daily basis. Emotional stability and personal maturity are important attributes in this position.

• The noise level in the work environment is usually moderate.

• Will have frequent exposure to outdoor environment where temperature, weather (heat, cold, damp, rain, etc.) odors and/or landscape may be unpleasant and/or hazardous when touring and/or walking the community.